Customer Service Specialist

If you have deep empathy and like to go above and beyond to provide excellent customer service, this might be the role for you Join us to make a positive difference and grow your career with:

- Ongoing training and professional development opportunities
- Work from home or from one of our customer service hubs in Melbourne CBD
- Unparalleled career growth with opportunities at MyIntegra, our parent company APM or another of our partner brands

**About the Role**

MyIntegra has an exciting opportunity for a Customer Service Specialist to help people with disability live independent and fulfilling lives. In this role, you will:

- Explain the benefits of Plan Management and NDIS requirements (training provided)
- Maintain excellent records and notes of all calls, questions, complaints and mailed enquiries for audit purposes
- Respond to and resolve any queries or challenges faced by the customer
- Follow call scripting, communication guidelines and policies and procedures where necessary
- Build sustainable, trusting relationships through open and empathetic communication

**What’s in it for you at MyIntegra**

Supporting people living with disability and their families is important work, and we want to make sure your contribution is recognised and rewarded

When you join MyIntegra, you can expect a range of great benefits to develop you in your career and to look after your wellbeing, including:

- A flexible, supportive, and friendly team environment
- Ongoing training, career progression and professional development opportunities
- An attractive salary
- Comprehensive Employee Assistance program
- Paid parental leave with opportunities top up
- Discounts at major retailers and employee recognition program

**Why we want you to join MyIntegra**
- The empathy and care you have for people
- Your great customer service skills
- Your excellent verbal, written communication skills
- Your ability to troubleshoot and problem solve
- Your ability to work independently and as part of a team
- Your time management skills and ability to work in a fast-paced environment with multiple deadlines
- Your great attention to detail

You’ll also need to:

- Have a minimum of two years experience in a customer service role
- Hold a High School diploma
- Have a willingness to grow your knowledge and learn about NDIS program rules
- Prior experience using Salesforce, or a similar CRM is desirable, but not essential
- Successful applicants will be required to undergo a NDIS Worker Screening Check and will have to provide a current Working with Children Check._

**About My Integra, part of the APM Group**

Since 2016, MyIntegra has championed empowered living for people with disability, by helping NDIS participants to maximise their plan and access support services. We do this by providing Plan Management and Support Coordination services to people with disability, their families, and carers. With operations across Australia, we offer best-in-class tools and technologies to help tens of thousands of people securely manage their disability budgets.

MyIntegra is a NDIS-registered provider with ISO accredited certification for the ‘Provision of Disability Support Services’ (ISO 9001:2015). We deliver our services in alignment with the National Disability Standards and are a proud member of the peak industry body, Disability Intermediaries Australia (DIA).

MyIntegra is a part of the APM Group, a global health and human services provider now enabling better lives for more than 2 million people each year. APM helps people to find employment, improve their health and wellbeing, and participate in their community.

When you join MyIntegra, you get access to opportunities that come with being part of a dynamic and growing global business. Learn more at apm.net.au