Customer Service Assistant

11 hours ago

Eagle Farm, Australia Videopro Full time

**Customer Service Assistant**

Videopro is the leading designer and retailer of Audio-Visual solutions. We empower our clients to collaborate, work smarter and focus on doing what they do best through technology and service.

Our clients include many of the most prestigious public and private organisations in Australia, and we are among the top private companies in Queensland.

As a 43-year-old business, we have an innovative, fun and inclusive culture. We pride ourselves on our ability to marry the best cultural elements of our small beginnings as a local business with the added benefits of being the larger company with the international reach and influence we have grown to be.

Videopro is seeking a full-time **Customer Service Assistant** to join our online team. Reporting to the eCommerce Manager, we are looking for a customer service superstar to help guide our online customers through the buying journey. You will be well-spoken, friendly and enthusiastic to help our valued customers.

**Your role**

As a Customer Service Assistant, you will be responsible for diverse and varied duties, which include:

- Speaking with customers on the phone in a friendly and positive manner;
- Answering and redirecting phone calls;
- Providing customers advice on their purchasing options;
- Assisting customers with order collections and enquiries;
- Taking payments and processing orders;
- Assisting with administrative tasks, including scanning & filing, product uploads, vendor order updates, freight and delivery times;
- Any other administration duties as required by the team.

**About you**
- Previous experience in a Customer ServiceAdministration Support role;
- A passion for providing exceptional service;
- Excellent personal presentation and telephone manner;
- Excellent written and verbal communication skills, with the ability to liaise with all levels;
- Proficiency in Microsoft Office Suite (Outlook, Word and Excel);
- Excellent time management skills with the ability to organise and prioritise workload;
- High-level attention to detail and ability to use initiative and follow through on requests;
- Ability to work under pressure and cope with changing priorities;
- Ability to problem solve;
- Energy and enthusiasm.

A remuneration package commensurate with experience and ability will be offered to the successful applicant. Other benefits of working with Videopro include:

- Culture Culture Culture We value our team members and provide support and a real opportunity to excel in your chosen career path
- We are in Growth Mode, so your contribution is visible and makes a difference
- We are also a fantastic audiovisual retailer, so you benefit from staff pricing on all the latest cool tech; check our website.
- Flu shots if you want them
- Brand-new purpose-built Head Office with plenty of parking
- Regular Social Events

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00 - $55,000.00 per year

**Benefits**:

- Employee discount
- Professional development assistance

Schedule:

- Day shift

**Experience**:

- Inbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Ability to Commute:

- Eagle Farm, QLD (required)

Ability to Relocate:

- Eagle Farm, QLD: Relocate before starting work (required)

Work Location: In person

  • Customer Service/ Track Assistant

    2 weeks ago

    Eagle Farm, Queensland, Australia Slideways - Go Karting Australia Full time $45,000 - $60,000 per year

    Do you thrive in fast-paced environments? Love the thrill of motorsport? Slideways – Go Karting Australia is looking for an energetic and reliableTrack Marshal to join our team at Eagle Farm, Queensland.As a Track Marshal, you'll be at the heart of the action—keeping our races safe, our track running smoothly, and our customers smiling. This is your...

  • Customer Service Representative

    1 week ago

    Eagle Farm, Australia Simba Car Hire Brisbane Airport Full time

    **Immediate Start** **Role Overview**:In this role, you will not only provide exceptional service to our valued customers but also play a key role in business development, team building, and sales. We're searching for someone who thrives on interaction, is committed to exceeding client expectations, and is keen on creating an ethical, competent, and...

  • Customer Service Representative

    11 hours ago

    Eagle Farm, Australia Simba Car Hire Brisbane Airport Full time

    **Immediate Start** **Role Overview**:In this role, you will not only provide exceptional service to our valued customers but also play a key role in business development, team building, and sales. We're searching for someone who thrives on interaction, is committed to exceeding client expectations, and is keen on creating an ethical, competent, and...

  • Customer Service Consultant

    1 week ago

    Eagle Farm, Australia Tunstall APAC Full time

    **About us** As part of a global company, Tunstall Healthcare is the market leader of telecare and telehealth solutions. Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live in their own home. Our Australian and New Zealand teams provide support and assistance at the press of a...

  • Customer Service Officer

    2 weeks ago

    Eagle Farm, Australia HELP Full time

    Competitive base salary + salary packaging - Ongoing training and support in a fun and friendly workplace - A not-for-profit with 50+ years supporting people with disability **About Us**: Help is a Queensland-based social enterprise helping people with disability lead fulfilling and independent lives. Over the past 50+ years, we’ve created an integrated...

  • Customer Service Coordinator

    6 days ago

    Eagle Farm, Australia Coates Full time

    **About us** Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC. **The next step in your career starts here** - Permanent, full-time position -...

  • Customer Service Executive

    2 weeks ago

    Eagle Farm, Australia Carbiz Full time

    **$27-$28 p/h + Super + APR + Bonus Incentives!**: - **Part-time & Full-time opportunities available!**: - **Collaborative team culture and surrounded by like-minded individuals!** **Looking to kickstart your career, earn great money, and gain real-world experience? Whether you're fresh out of school or juggling uni, this is the perfect opportunity to get...

  • Customer Service Executive

    2 days ago

    Eagle Farm, Queensland, Australia Carbiz Full time $27 - $28

    $27-$28 p/h + Super + APR + Bonus IncentivesPart-time & Full-time opportunities availableCollaborative team culture and surrounded by like-minded individualsLooking to kickstart your career, earn great money, and gain real-world experience? Whether you're fresh out of school or juggling uni, this is the perfect opportunity to get your foot in the door with...

  • Customer Service Officer

    2 weeks ago

    Eagle Farm, Queensland, Australia Help Enterprises Full time $60,000 - $80,000 per year

    About UsHelp is a Queensland-based social enterprise helping people with disability lead fulfilling and independent lives. Over the past 50+ years, we've created an integrated network of services to provide people with disability the essentials, routine, and stretch they seek in life. Whether it's employment, learning, living arrangements, community...

  • Customer Service Officer

    2 weeks ago

    Eagle Farm, Queensland, Australia Help Enterprises Limited Full time $60,000 - $75,000 per year

    About Us:Help is a Queensland-based social enterprise helping people with disability lead fulfilling and independent lives. Over the past 50+ years, we've created an integrated network of services to provide people with disability the essentials, routine, and stretch they seek in life. Whether it's employment, learning, living arrangements, community...