Admin/care Coordinator

**WHO WE ARE**

We support people with disability of all ages and needs in their homes and the community with quality services. We are on a mission; to create a world where disability is no longer an obstacle that stops someone from achieving their life goals and making a positive contribution to their community. We inclusive organisation that encourages diversity and unique individuality. We pride ourselves on providing a friendly work environment that promotes growth and self-development for the industry leaders of tomorrow.

**ABOUT YOU**

You are a passionate, hardworking, and energetic individual who loves helping people with disability. As a professional, you have a curious mind and welcome the challenges that come with learning and growing. Above all, you are career-oriented individual that is looking for long term opportunity where you are encouraged and rewarded for taking on big responsibilities. Simply put, you are future leader that is willing to work their way to the top.

**ABOUT THE JOB**

We have a rare opportunity for a talented individual to work across many facets of the business. This role will give you a holistic experience of business operations, including Client Management, Human Resourcing and Quality Assurance. No two days will be the same and you will have plenty of opportunities to develop diverse set of skills that will perfectly position you to become one of our leaders in the future. This role will give the opportunity to directly work with Management and gain valuable skills and mentoring to take your career to the next level.

**KEY RESPONSIBILITIES**

1) _**Administrative Duties**:_
- Ensure we are capturing legislated information via forms and different systems
- Ensure all client information is up to date and accurately maintained.
- Continuously update management systems to.
- Work with the broader team on quality and continuous improvement initiatives.
- Act as the first point of contact for enquiries and referrals, ensuring all leads have positive experience interacting with Support Nest.
- Facilitate outbound referrals of client services to deliver the best outcome for participants.

2) _**Service Coordination Duties**:_
- Appropriately matching field staff with clients, ensuring services are scheduled in line with client’s needs.
- Work closely with field staff to ensure scheduling is appropriate and act as the first point of contact for any issues or queries from the team.
- Act as the first point of call for clients, Support Coordinators, families, other nominated representatives, and healthcare professionals.
- Building, developing, and fostering existing and new customer relationships by leveraging your expertise to identify and deliver solutions to stakeholders.

**SKILLS & EXPERIENCE**
- A minimum higher degree qualification in marketing, business or relevant human services or experience deemed to be the equivalent
- SOUND UNDERSTANDING OF THE NDIS
- MINIMUM 2+ years of experience working in a related role
- Human service industry experience (favourable)
- Experience in managing and continuously improving business administration processes
- Experience working managing field staff; including resource planning, rostering and managing client complaints.
- Experience in identifying, growing, and maintaining key stakeholder relationships which provide new or increased business opportunity
- Demonstrated ability to deliver results - drives and delivers performance against a set of goals.
- Well-developed negotiation, problem solving, written and verbal communication skills.

**WHY YOU SHOULD JOIN US**

We are a small inclusive team, with loads of opportunity to grow and advance with a new, up and coming organisation. The role will see the successful applicant enjoy a great working environment, flexible hours and an industry leading salary package
- depending on experience and skill-set. Experience in NDIS is preferred.

**Job Type**: Part-time
Part-time hours: 30-40 per week

**Salary**: $30.00 - $35.00 per hour

**Benefits**:

- Employee mentoring program

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Diploma (required)

**Experience**:

- NDIS/related experience do you have: 1 year (required)

Licence/Certification:

- Australian driver's licence (required)
- Working With Children's Check (preferred)
- Police Check (preferred)