Service Consultant

15 hours ago

Adelaide CBD, Australia Collège et Lycée Saint Full time

**About this opportunity**

Our members are at the heart of our organisation. As a Service Consultant you will be the face of our business and handle inbound and member and employer enquiries while delivering a 'members first' service experience, aligned to our values and brand promise. This role is available in both a full-time or part-time capacity and we are a business that values flexibility and bringing your whole self to work. Your responsibilities will include:

- Ensuring optimum levels of service are provided by responding to enquiries professionally, listening and developing rapport with the member and taking all necessary action to solve member problems within agreed service levels;
- Ensuring effective follow up to guarantee the member enquiries are resolved effectively;
- Promoting customer retention and satisfaction by identifying and understanding member needs, and undertaking problem solving and analysis to provide appropriate resolution to their enquiry; and
- Referring members to either a Superannuation Advisor or Financial Planner (where appropriate).

**How do you exceed our expectations?**

You will have demonstrated experience and a genuine passion for customer service and providing exceptional service to customers/members. In addition you will have:

- Experience in a face to face customer service or contact centre environment;
- Exceptional customer service skills;
- Capacity to work collaboratively and in a team environment;
- Problem solving and analytical skills;
- Ability to be flexible and adaptable to change;
- Knowledge and experience in the superannuation or financial services industry (desired but not essential);
- Intermediate computer literacy.

**Job Types**: Full-time, Part-time, Casual

**Salary**: $44,925.43 - $124,936.79 per year

**Benefits**:

- Life insurance
- Parental leave
- Vision insurance

Schedule:

- 10 hour shift
- Monday to Friday

Supplemental pay types:

- Annual bonus
- Signing bonus

Ability to commute/relocate:

- Sydney NSW: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)

  • Donor Service Consultant

    1 week ago

    Adelaide CBD, Australia Australian Red Cross Lifeblood Full time

    Are you looking for an opportunity to build a career in a genuine organisation with a life-giving purpose? Are you a customer service professional looking for a career in an organisation that understands and invests in its people? Are you looking for the flexibility to work from a CBD location and from home? Discover life-giving possibilities Lifeblood...

  • Community Services Consultant

    3 days ago

    Adelaide CBD, Australia Maxima Full time

    Do you enjoy working with people? - Do you want an opportunity to innovate and achieve targets? - Generous base + super + salary packaging + fully maintained car & fuel card **About the Role**: The Community Services Consultant is the lead role in promoting Maxima's Disability Employment Service (DES) and NDIS Support Programs and Services within a...

  • Sales & Service Consultant (Assistant Underwriter)

    2 weeks ago

    Adelaide CBD, Australia GT Insurance Full time

    Leader in the Heavy/Commercial Motor Insurance Market - Adelaide or Darwin Location - Opportunity to expand and develop knowledge and skills **An excellent opportunity has arisen in a Leading Underwriting Organisation for a Sales & Service Consultant in either Adelaide or Darwin.** ***With offices in Sydney, Parramatta, Melbourne, Brisbane, Perth,...

  • Claims Service Consultant Level 1

    1 week ago

    Adelaide CBD, Australia Allianz Australia Full time

    Claims Consultant Levels 1 and 2.pdf (rootdom.net)

  • Netsuite Consultant

    3 days ago

    Adelaide CBD, Australia Wild Tech Solutions Full time

    **NetSuite Consultant** **Location: Open nationally - Hybrid role** **Salary on offer: approx. AU$ 120 000 p/a** **Seniority Level**: Junior to Mid-Level **Company Overview** We are a Gold Partner for Microsoft. A dynamic team supported by industry veterans, significant investment and we have experienced exceptional growth over the past 12 months. Today...

  • Associate Consultant

    5 days ago

    Adelaide CBD, Australia Underwood Executive Full time

    Career development opportunity - Executive search & recruitment - Research & sourcing focus **Underwood Executive** is an exclusive executive search and talent management consultancy specialising in sourcing C-suite, leadership and hard to fill positions. Recently winning Executive Recruiter of the Year, as voted by our clients, we have a search methodology...

  • Reservations Consultant

    15 hours ago

    Adelaide CBD, Australia Collette Full time

    Collette is seeking **Reservations Consultants** to join our Australia Team. This is a Work from Home role. **ABOUT COLLETTE: Let Us Show You the World** There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette...

  • Sales Consultant

    1 week ago

    Adelaide CBD, Australia Rentokil Initial Full time

    We are looking for a motivated, dynamic Sales Consultant to join our fantastic Hygiene sales team based in Adelaide. Your responsibilities will be to look to build on solid existing client relationships whilst also using your outstanding sales skills and outgoing personality to win new sales and clients in your sales territory. To help to achieve this, we...

  • Client Services Consultant

    2 weeks ago

    Sydney CBD, New South Wales, Australia InvestSMART Group Limited Full time $60,000 - $80,000 per year

    Managed Funds & Client Services Consultant Work for a leading financial services company. InvestSMART Group Ltd has a position available for a Client Services Consultant. About the business and the role: InvestSMART is a growing business in the fintech space and is looking for a talented client services consultant to join the team in its Sydney CBD office....

  • Pronto Xi Implementation Consultant

    15 hours ago

    Adelaide CBD, Australia Pronto Software Full time

    Level 12, 26 Flinders St Adelaide, SA 5000 About the position Market-leading, Australian software company Customer-focused ERP consulting role with career potential Adelaide location **About our Professional Services Consulting opportunity**: Want to grow your career driving business outcomes with your consulting and solution design experience? How about...