Client Delivery Manager

6 days ago

Canberra, Australia Optus Full time

It starts with YES
At Optus, we don’t sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger brand, with challenger spirit.
We're seeking a Client Delivery Manager to lead & coordinate all aspects of Performance & Reporting contract deliverables in not only Operations, but Sales, Projects & Technical Assurance. This includes all facets of Managed Services & Business Delivery including, SLA management, contract deliverable management, commercial models, capability & availability development and initiatives for innovation with our customer base.
Your day in the life at Optus
High-level relationship management with key customer and internal stakeholders.
Gain commitment from other stakeholders, management, and project managers to achieve the overall customer reporting objectives.
Validate ongoing reporting plan with sponsors and senior leadership.
Liaise between customer and functional management within Optus and other 3rd parties regarding reporting Issues.
Responsible for achieving the customer contract objectives related to reporting.
Ensuring reporting documentation delivered is in accordance with defined standards, contractual requirements and is complete and accurate.
Your skills to pay the bills
Service Management (construct, governance, and performance)
Well-developed knowledge of Reporting Management practices and processes
Excellent Customer Relationship skills.
ITIL 4 certification or working knowledge.
Contract & Financial Management Knowledge
Manages Operational, Commercial and Reputational risk.
Perks we love at Optus
3 days in the office, 2 days remote - with flexible hours to suit
Inclusive paid parental leave, up to 16 weeks for the primary care giver
Competitive leave including 2 additional 'Connected Leave' days
All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
Own your own growth by accessing an extensive online and facilitator led learning catalogue.
**Connect at work through our employee-led volunteer groups**: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals.
Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes
or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

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