Delivery Manager

**Job Description Summary**: The Delivery Manager is responsible for managing the technical delivery partnering across various levels of the organisation and project team to ensure all the project requirements are delivered as per contract (time, cost, quality, risk management and governance). This would require a close working partnership with Project Managers and the Client Project Management Office Team.

The Delivery Manager provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role requires high levels of operational judgment.

**Roles and Responsibilities**

The Delivery Manager is a pivotal part of the services organization, who owns the project’s Delivery Model and is the Technical Leader on the Project. The Delivery Manager cultivates relationships with a portfolio of customers in both pre-sales and project delivery phases and provides objective advice and assistance on the strategy, structure, management and operations of a customer organization, in support of identified business purposes and objectives.
The Delivery Manager provides technical management in pre-sales and delivery phases to clients, cross-functional GEV teams and key suppliers to identify and define client business outcomes and continues to manage those relationships to ensure outcomes are met within project constraints. You will play a key management role in defining, implementing and maintaining the internal Project Engineering team’s best practices and delivery standards across existing and new opportunities.
Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role requires high levels of operational judgment.

**Key Responsibilities**:

- Work with the Project Manager (PM) through close coordination for scope management, schedule, risk management, and quality management.
- Accountable for successful delivery of technical scope items to meet the schedule, cost and quality commitments.
- Project Execution control: Build effective Work Breakdown Structures (WBS).
- Manage project team and activities to drive project deliverables
- Communicate effectively with Project Manager, Customer, Project team (APAC and global), DevOps on project and technical items such as project status, risks and mitigation, scope, and issues
- Trigger and validate engineering Gate Reviews (Requirements, Design, Factory Testing Readiness, Site Acceptance Readiness) within GEV and the customer
- Utilize software delivery performance measurement tools and indicators (e.g. Jira burndown charts
- Collaborate with Technical Leader and SME to deploy GEV transmission and distribution solution to client environments:

- Prepare input data such as network model files, load & generation forecasts, future planning scenarios, resources availability, and generation cost data.
- Prepare, modify, and configure client and testing input data for solutions by creating scripts/Simulator for FAT or split data feed from customer for SIT/UAT.
- Convert and validate client CIM network models using developed tools and scripts, validating powerflow results.
- Collaborate with our Service Engineering development lead during the development cycle to ensure all custom deliverables meet defined needs and standards and are on time and budget.
- Respond to all client inquiries, bugs, and product ideas for in-flight projects and file tickets for the Product or project team.
- Lead the simulation of project scenarios utilizing combinations of solutions, configuration, and input data.
- Perform use case and client specific testing runs and lead factory and site acceptance testing.
- Debug software, documenting issues for the testing teams.
- Analyze and assess data and results of project activities and tasks.
- Hands-On experience, with certification a plus, in deploying solution to the GEV or Client staging.
- Report on project outcomes and present findings to project partners and stakeholders.
- Utilize GEV Product knowledge and expertise to drive excellence in execution through continuous improvement, change management (costs base reduction, lead time reduction, productivity improvement, quality improvement, etc)
- Agile mindset and ability to work with one or more Scrum Teams (Region and Global team) to execute and deliver solutions for our customers
- Valida