Client Delivery Executive

5 days ago

Canberra, Australia Unisys Full time

**What success looks like in this role**:
**Client Delivery Executive - Government**
**Location**:Canberra - Client Site

If you thrive in a fast-paced environment where **exploration, experimentation, agility, and ownership**drive success, this role is for you. As a **trusted partner**to a large government-managed service model, you’ll have the opportunity to **shape outcomes, challenge the status quo, and lead with confidence**.

We’re looking for a **customer-obsessed, solutions-driven leader**who’s ready to **own challenges, adapt quickly, and push the boundaries of service excellence**. You’ll know you’re succeeding when our **team is exceeding expectations**, **elevating service maturity**, and **turning opportunities into action**alongside the Client Executive.

**Key Responsibilities**:

- **Owning the Relationship**- Be the go-to person for the client, ensuring smooth service delivery, proactive communication, and strong executive engagement.
- **Driving Continuous Improvement**- Lead the charge on experimentation and process enhancements, ensuring agility in service execution and strategic problem-solving.
- **Delivering Excellence**- Maintain rigorous adherence to SLAs, financial targets, and operational quality, while finding innovative ways to optimize workflows.
- **Leading with Impact**- Guide a high-performing, matrix-managed team, fostering a culture of collaboration, agility, and success.
- **Expanding Possibilities**- Identify and explore new growth opportunities, positioning Unisys as a future-ready partner for evolving needs.
- **Elevating Service Management Maturity**- Push boundaries in service management practices, making smart, strategic adjustments to meet changing demands.
- **Making Workflows Work**- Ensure structured communication processes are upheld, creating efficiency and visibility for stakeholders.
- **Bringing Ownership to Ad Hoc Requests**- Implement a clear, governed process for logging, prioritizing, and scheduling ad hoc requests, ensuring seamless execution and transparency.

**You will be successful in this role if you have**:

- **Australian Citizenship**is must for this role.
- **Security Clearance**:NV2 is required for this role.
- **Executive Presence**:Ability to navigate and build relationships across government and business sectors with confidence.
- **Strong Communicator**:Able to translate complexity into clarity in client engagements and commercial conversations.
- **Agile Thinker**:8+ years in a service-oriented leadership role, thriving in a customer-first mindset with a continuous improvement focus.
- **Industry Knowledge**:Expertise in Service Desk, Field Services, Endpoint Management, Service Management, and Global Delivery models.
- **Financial Acumen**:Strategic management of contract performance, budgeting, and operational risk.
- **Ownership Mentality**:A self-starter, energized by leading teams, solving problems, and driving real results.
- **Education**:Bachelor’s degree in **business or IT**discipline or equivalent experience / skills.
- **Flexibility to Travel**as needed.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

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