Product Recovery and Quality Manager

7 days ago

Rhodes, Australia IKEA Full time

WHO YOU ARE

You are a confident leader with a passion for Sustainability and are determined to make a difference. You will be a hands-on leader who can motivate and lead your team of dedicated co-workers as you drive cost-preventive actions along with effective ways of maximising profit on products that fall out of our happy flow. You are customer-centric and results driven, with an ability to work within a frame of well-defined goals. Your knowledge, skills and experience will include in-depth knowledge of the process and functions within IKEA retail, and knowledge of the IKEA product range. You are capable of working on several tasks at same time and have previous retail or production experience.

YOUR RESPONSIBILITIES

As Recovery Manager, your responsibilities will include, but not limited to:

- Driving the transaction type cost prevention agenda within the store across all functions.
- Setting goals for Recovery and Quality KPIs and securing their fulfilments through actions based on identified potentials.
- Implementing and improving ways of working inside Recovery department in line with compliance guidelines to reach efficiency.
- Acting as an ambassador for and securing the quality process in the store in order to improve customers' quality perception of IKEA products.
- Securing a sustainable way of working throughout the whole recovery process.
- Developing your co-workers to enable them to perform their tasks at their best.
- Securing the resolution process for written off products with focus on maximum profit.
- Contributing to the national Recovery & Quality matrix to enable sharing of knowledge and competence between stores.

TOGETHER AS A TEAM

The Recovery department is a vital link in the success of the business working to recover costs by minimising internal damages through repacking, building and selling both damaged goods and customer returns. As the busy hub of every IKEA store, this is a fantastic opportunity to lead a department deeply invested within commercial internal processes and our product range. Championing sustainability and quality, this department will allow you to sink your teeth into some complex problem solving.

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