Call Centre Agent

4 days ago

Adelaide Region SA, Australia PERSOLKELLY Full time

PERSOLKELLY brings together the legacy and experience of four organisations that shaped the staffing landscape over the past century: Kelly Services, who pioneered the modern temporary help industry in 1946; SKILLED, who crafted the staffing industry in Australia in 1964; Programmed, the leading provider of operations and maintenance services across Australia and New Zealand; and PERSOLKELLY, the largest workforce solutions provider in APAC. We are working closely with our client Telstra who are seeking multiple Customer Service superstars to join their Triple Zero call centre team for a long-term casual temporary assignment based in Adelaide CBD. This is a great opportunity to work for a reputable brand who offer a supportive working environment. **The Role**: This is a high volume and fast paced role in which you are required to provide accurate connections to Police, Fire and Ambulance dispatchers across the country at the request of the customer. You will be required to follow strict protocols and procedure to ensure every call is taken quickly, efficiently, and correctly. Calls are KPI measured and high-quality service must be provided on every call. **The Triple Zero call centre operates 24/7 and works on a rotating roster around your availability**.** **Duties**: - Answering calls from all over Australia - Efficiently connecting all emergency calls to Police, Fire or Ambulance dispatchers - Provide consistent and high-quality service - Ensuring customers are treated with an empathetic approach **Experience Required**: - Previous customer service experience ideally within a contact centre or face to face environment. - Strong problem solving skills - A positive and resilient outlook - Excellent verbal and written communication skills - A stable working history - A "Can Do" attitude **HOW TO APPLY** **Who are we** At PERSOLKELLY, our passion is - and always has been - putting you first. We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability. We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives. We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply. **So it's over to you. If you would like to join our team, please APPLY now.** **To learn more about working with PERSOLKELLY, we encourage you to visit our website.** **Who are we** At PERSOLKELLY, our passion is - and always has been - putting you first. We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability. We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives. We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply. **So it's over to you. If you would like to join our team, please APPLY now.** **To learn more about working with PERSOLKELLY, we encourage you to visit our website.

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