Settlement and Support Specialist

1 week ago

Noble Park, Australia RACV Full time

Noble Park, VIC
- Full time permanent | Hybrid working.
- Competitive salary | Discounts on selected RACV products

**Great things start here**

Challenge yourself, inspire others, make a difference - it all starts here. At RACV, we’re proud to be there for every Victorian. Whether it’s on the side of the road, a trip down the coast or inside our stores, we’re in the community and a big part of their everyday. When you join the journey at RACV, you’ll find more than just a job. It’s your chance to be part of something bigger.

**About the Opportunity**

Our Finance Company is a dynamic, fast paced, and fun environment in which to work. We have an exciting opportunity for a Settlement and Support Specialist to join our team to continue to provide a high level of service to our customers. This position is an opportunity to effectively grow our loan portfolio whilst ensuring full compliance with industry regulations and company guidelines.

**This could be just the right role for you**

Reporting to the Team Leader - Lending Support, you will have strong attention to detail using your existing lending knowledge to uphold the integrity of the business and comply all Direct and Non-Direct business in accordance with RACV Finance policy, Credit legislation and stated loan verifications and approval conditions.

Key responsibilities will be:

- Provide quality customer service to both new and Existing RACV, NRMA and RACT Finance customers.
- Being an active participant within the finance team responsible for achieving team objectives and contributing to the growth of the business by achieving relevant individual KPI’s both behavioural and operational
- Support growth and expansion of our Broker Business.
- Ensure loans are compliant and facilitate settlement.
- Answering phones in a timely manner and helping with enquiries

**What you’ll need to be successful**
- Essential - Minimum 2 years in Finance or related automotive industry
- Essential - HSE/VCE equivalent or 3 years recent experience in an autonomous finance role
- Desirable - bachelor’s degree or TAFE Certificate in Banking/Finance/Accounting
- Desirable - 5 Years’ experience within a Finance company or accounting experience would be an advantage.
- Strong understanding of the Personal Loan credit process and risk assessment
- Sound knowledge of NCCPA, Credit Act, Privacy Act, Trade Practices Act, AML/ CTF/ PEP, and other applicable legislation
- Well-developed problem solving and negotiation skills.
- Strong interpersonal, relationship building and networking ability.
- Strong customer service skills
- Strong communication skills, attention to detail, written and verbal.

**The RACV difference**

Be part of a team who cares. Back your ambition and find a new career with RACV.

**Application process**

Submit your CV.
- Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police checks as a condition of employment._
- How to apply:
- If you have **NOT** registered with our Online Application System, you can begin your Application

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