Settlement and Support Specialist

1 week ago

Noble Park, Australia RACV Full time

Noble Park, VIC | RACV Head Office
- 12-month Fixed Term Full-Time | Hybrid working model
- Competitive salary | Discounts on selected RACV products

**Great things start here**

Challenge yourself, inspire others, make a difference - it all starts here. At RACV, we’re proud to be there for every Victorian. Whether it’s on the side of the road, a trip down the coast or inside our stores, we’re in the community and a big part of their everyday. When you join the journey at RACV, you’ll find more than just a job. It’s your chance to be part of something bigger.

**About the Opportunity**

Our Finance Company is a dynamic, fast paced, and fun environment in which to work. We have an exciting opportunity for a Settlement and Support Specialist to join our team to continue to provide a high level of service to new and existing members as well as assist with administrative tasks, office functions whilst providing support to our finance team.

**This could be just the right role for you**

Reporting to the Team Leader - Lending Support, you will provide exceptional service answering inbound calls for new and existing finance customers.

This position will utilise your customer service skills to provide a win/win situation for our customers. It is an opportunity to effectively maintain our loan portfolio whilst ensuring full compliance with industry regulations and company guidelines.

Key responsibilities will be:

- Supporting growth and expansion of our business

**What you’ll need to be successful**:

- Experience and understanding of the lending process for Personal loans, Business Car loans and Leasing
- Sound understanding of the consumer lending environment and finance industry in general
- Thorough knowledge of NCCPA, Credit Act, Privacy Act, AML/ CTF/ PEP and other applicable legislation
- Previous experience in a lending support / settlement role is essential
- Ability to work and make business-based decisions independently
- Excellent written and verbal communication skills
- Ability to effectively manage your time and prioritize your workload
- Strong administration skills with a high attention to detail
- Strong interpersonal and relationship building skills
- An exceptional phone and customer service manner
- Availability between 8.30am and 5pm Monday to Friday with the flexibility to work Saturdays and Victorian public holidays as required

**The RACV difference**

We champion diversity, work inclusively and believe every new voice brings brilliant new ideas. Ready to reach your full potential? Join our team, where the work is more meaningful and making a difference beyond the work matters.

**Application process**

Submit your CV.
- Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police checks as a condition of employment._
- How to apply:
- If you have **NOT** registered with our Online Application System, you can begin your Application

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