Account Manager

Be apart the Space Industry
- Join a diverse & collaborative team
- Manage enterprise accounts in the mining industry

**The Company**

Fleet Space Technologies is an innovative space technology company that builds solutions for companies that wish to monitor and manage assets in remote areas. Our satellite constellation in combination with state-of-the-art ground-based technologies allows customers to securely transfer data from anywhere in the world.

Our most recent technological development provides a ground-breaking solution to our customers in mining and exploration. The solution removes some of the negative impact on the environment that traditional drill hole methodology has by supplementing it with our sensor based ground solution backed up by our satellite network providing customers with near real-time data modelling of subsurface deposits.

As a business, we are ambitious, innovative, and collaborative and we put our customers first in everything that we do. We love celebrating our successes, and we have had a lot to celebrate to date. We are a diverse group of professionals who have come together for one purpose - to build spacecraft for explorers of new worlds.

**The Role**

To deliver an exceptional experience to our customers, we are looking for a proactive and personable Account Manager to serve our existing customers. The Account Manager is responsible for developing and fostering strong long-term relationships with Fleet’s customers.

The Account Manager will act as the main point of contact for all account management related activities for our customers once a contract has been signed. The main responsibility for the position is to ensure the highest level of support and timely delivery of Fleet’s products and services whilst identifying and developing opportunities to further expansion of the accounts and help generate recurring revenue.

**Main Responsibilities**
- Act as the main point of contact for all client account management matters.
- Develop and maintain a good relationship with Fleet’s clients.
- Ensure a successful and timely delivery of products and services to clients and provide support to clients on geode deployment activities.
- Communicate and gather client data and conduct research if necessary to understand and support the client's needs.
- Prepare reports on account status to internal and external stakeholders.
- Clearly communicate the progress of account activities to internal and external stakeholders.
- Perform planning and design of mining exploration surveys.
- Track, review and approve key account metrics and success criteria.
- Identify and develop opportunities for upsell, renewal and close contract agreements to maximise profits.
- Respond to technical client queries such as changes to survey design in a live environment.
- Capture, document and analyse lessons learned at the end of each project.
- Prepare invoices and coordinate with Finance team if required (i.e for POC purposes).

**Key Skills and Experience**
- Extensive experience with strategic account management in a relevant industry - mining, mineral exploration or similar.
- Proven skills in building and maintaining strong relationships with customers.
- Academic background or proven industry experience in Geology is a must.
- Ability to work through survey design parameters.
- Ability to identify sales opportunities and communicate to the Sales team for account expansion.
- Excellent written and verbal communication skills.
- Excellent organisational skills.
- A natural problem-solver and troubleshooter with a strong customer centric focus.
- Strong negotiation skills with the ability to find mutually beneficial outcomes.
- Fleet is an Equal Opportunity Employer; employment with Fleet is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, colour, religion, gender, national origin/ethnicity, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status._