1473 - Process Improvement Manager

Join a Telco where we value disrupting thinking everyday
- We're one team, crazy about customers.
- Do It. Own it. Love it.

Our business is crazy about customers. We use disruptive thinking every day to deliver incredible experiences to our customers and teams. We empower our people to
**Do it. Own it. Love it**. and that’s why they choose to work for us. Here, it’s never just a job - we care about what we do and the impact we have, and that’s what connects us.

**About the role**
As a Process Improvement Manager within the Vocus Wholesale Sales team, you’ll be driving business improvement through a strong understanding of the customer relationship and products to tackle customer problems while allowing other parts of the sales team to focus on their core functions.

Leading process design and redesign activities, you’ll be developing implementation and change management plans, and provide support on operational and process quality principles to stakeholders throughout the organisation. Collaborating with other team members will be key to ensuring consistency of delivery, adherence to standard practices, and continuous improvement.

Your key responsibilities in this role will include, but are not limited to:

- Coordinating and conducting internal process audits and compliance reviews to measure conformity to internal/external requirements.
- Identifying process improvement initiatives and opportunities.
- Maintaining and improving the corrective action system.
- Preparing convincing business cases to support change recommendations.
- Researching and analysing existing operational processes using techniques such as data analysis, observation, interviews, policy reviews, etc.
- Supporting the production of weekly, monthly, quarterly, and yearly Sales statistics; including Sales budgets, Sales forecasts, Sales expenses, and variance reports.
- Support sales teams with all reporting and dashboards
- Identifying potential compliance/legal/safety issues present in operational processes and determining relevant legislation and/or regulations.
- Conducting reviews to determine ROI following process design/redesign implementation.
- Providing reports on findings at all stages to stakeholders.

**About success in this role**
You’ll be working within a small, motivated team with a likeminded focus on sales enablement, building strong effective relationships with customers and drive for re-shaping sales processes and structures to enable the team to drive growth.

You’ll bring to this role:

- Previous experience in a similar assurance role within a Telecommunication, Energy, Consumer or Commercial environment.
- Strong commercial acumen with an appetite to challenge the status quo.
- Ability to build relationships at all levels.
- Great analytical ability to be able to examine processes, situations, issues and information.
- Proven ability to create and document processes.
- Broad knowledge of work processes and quality system requirements.
- Knowledge of the importance of process and sound commercial practice.
- High level of attention to detail and accuracy.

**The extra stuff we know you want to know**
We know how to celebrate our wins and we know learning from our mistakes makes us better. We are all about flexible working and, hand on heart, we practise work life balance. We high five you on your work anniversary and give you a day off. We know time off is important for balance, so we have an option to buy more leave. We embrace your unique style and let you be a master of your own style with no dress code. This is just the tip of the iceberg, so jump on our careers site or LinkedIn to find out more

**Did I hear you say, “Who is Vocus?”**
We’re a challenger business in the Telco and Energy Industry. We listened to our customers and heard that they wanted more from a network, so that’s what we’ve given them.
- We built the network thanks to our own team of highly skilled fibre engineers.
- We own our network giving us easier, straightforward access.
- We manage our network here in Australia out of our Melbourne offices.

We now have more than 25,000 km of fibre optic cable laid and operational throughout Australia, 5000 on-net buildings connected to our network.

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