Customer Support Specialist

2 weeks ago

Adelaide, Australia TeamViewer GmbH Full time

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.

Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Become part of our winning team and help us create a world that works better.

As the first line of conduct, provide support to existing customer with technical and accounting issues and offer software solutions with the aim to solve individual IT challenges. You will work closely with all members of the customer support team as well as the sales team to offer an outstanding customer service experience.

**Responsibilities**
- Respond to and support our existing clients with technical and accounting issues over the phone and via our ticketing system
- Understand client needs, and offer solutions to customers to solve their individual challenges and create efficiencies for their business
- Work closely with the second level team and inside sales team to deliver a first-class customer service experience to the client

**Requirements**:

- Native Thai Speaker
- Strong oral and written fluency in English
- Knowledge of operating systems and experience at least with two of the following; Windows®, Mac OS X®, Linux®, iOS®, Android®
- High level of customer service and ability to communicate effectively with clients and colleagues
- Ability to adapt quickly to new and updated software and processes
- Initiative, problem-solving skills, and determination to offer realistic solutions to our client
- Qualifications in the field of IT or other relevant vocational education is advantageous

**What we offer**
- Contract location is Adelaide (Hybrid work arrangement)
- Some interstate and international travel is required.
- Competitive compensation package including company bonus, stock-based options, and regular salary reviews.
- Opportunity to attend events including the F1.
- Enjoy flexible working arrangements with our optional hybrid work from home program.
- Help us celebrate diversity; our APAC team come from 22 different nationalities.

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

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