Service Advisor

4 days ago

Fortitude Valley, Australia Sime Darby Motors Full time

**Job Details**:

- Reference #- 48966- Location(s)- Fortitude Valley- Expertise- Service Advisor- Job level(s)- Experienced- Work type(s)- Permanent- More details (document)

**_Part of the Sime Darby Motors Group, Volvo Cars Brisbane North takes pride in upholding their prestigious reputation by providing exceptional customer service in all areas of the dealership._**

**Volvo Cars Brisbane North** has an exciting opportunity available for a personable, passionate and customer focused individual to join our wonderful team as a **Service Advisor**.

**Playing a fundamental role in ensuring our exemplary customer service levels are unceasingly maintained and upheld, this position requires you to**:

- Deal with customer requirements for service and repair in an efficient and courteous manner to ensure the highest standard of Customer Service.
- Assist with the loading of the workshop to ensure efficient utilisation of workshop capacity.
- Carry out customer follow-up and prospecting activities to maintain and build the volume of work within the workshop.
- Accurately prepare and cost customer invoices to Group Standards.

**To be successful in this role you will have**:

- The ability to work comfortably within a busy environment
- Experience in a similar client-facing / customer service role - Prior experience in a Service Advisory role will be viewed upon favourably.
- Possess superior communication skills to resolve difficult situations with diplomacy
- Excellent customer service skills including a pleasant welcoming manner and the ability to relate to a wide range of people both in-person and via telephone
- Demonstrated computer literacy including Microsoft Office, Excel etc..
- Advanced MS office and general computer skills.

You will also need to utilise your mechanical aptitude to deliver exemplary customer service and to capitalise on upselling opportunities with customers from a service and maintenance perspective.

**We want to give you the opportunity to grow with us and in return we offer the following**:

- A competitive remuneration package with uncapped earning potential
- A drive car
- A supportive team environment with a stable and internationally recognised organisation
- Access to an employee benefits account including discounts on groceries, electronics and more
- Ongoing opportunities for career development and growth
- The opportunity to represent some of the world's most iconic and prestigious automotive brand

**If you're up for the challenge and you 'tick all the boxes' then we want to hear from you

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