Customer Service Agent Transport

2 days ago

Melbourne, Australia Roc Consulting Full time

HYBRID WORK ARRANGEMENT - WORK FROM HOME CAPABILITIES
- ENERGETIC AND FRIENDLY WORK CULTURE
- GENUINE CAREER SCOPE - UNCAPPED GROWTH OPPORTUNITIES

**Company**

This business is one of Australia's fastest growing transport and logistics providers. They have significantly grown year on year for the last 10 years to now be known as one of the most respected logistics companies in the country.

Internally, the best part of this business is their brilliant staff culture, it is a fun, dynamic, and highly motivated team that value having high staff morale and creating an environment where everyone feels motivated to come to work and be inspired.

Hawthorn East in Melbourne's Inner East is head office, and the business offers a guaranteed career path for all staff with career ambition.

**Position**

The position of Customer Service Agent is now available. The position is responsible for all enquiries with both customers and carriers.

You will carry out the below:

- Providing tracking and tracing information to clients and customers
- Generating consignment paperwork for customers
- Assisting customers in determining the best carrier for any given situation
- Lodging enquiries, bookings and providing quotes

The role is part of a customer service team based in Melbourne that service clients nationally as the first point of contact for all customers and therefore is an integral team within the business.

**Benefits**
- **$60k + Super**:

- **Hybrid / Work from home capabilities**:

- **Great work/life balance - no weekend work required**:

- **Vibrant work culture with a young, motivated team**:

- **Modern office located in Hawthorn East**:

- **Genuine career scope
- Prior experience working in a customer service-based role within the transport industry is necessary
- Available for full time employment with standard Monday to Friday office hours
- You must be a team player with the ability to work cohesively with others
- Have a great attitude, with a friendly and warm demeanour with customers

Please note, this role is based in the Hawthorn East, Melbourne.

BBBH5751_166874721706919

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