Dps Connect Officer

5 days ago

Melbourne, Australia Parliament of Victoria Full time

**Department of Parliamentary Services**

**DPS Connect Officer - PoV Grade 2 position (3 vacancies)**
- One fixed-term, part-time position (9 months) and two casual positions on offer.
- Please specify in your cover letter whether you prefer a part-time or casual position, or if you are interested in either.
- Salary range for the part-time role: $60,295 - $68,864 (prorated).
- Hourly rate of $38.01 for casual roles.

We have an opportunity for three DPS Connect Officers to join the team and be the first point of contact for service requests and enquiries received by the Department of Parliamentary Services from Members of Parliament and their staff.**

**About the role**

As a DPS Connect Officer, your primary responsibility will be to represent DPS and deliver excellent customer service by accurately assessing the needs of the enquirer and ensuring that requests are resolved in a timely manner. Key responsibilities will include:

- Providing first contact resolution to the enquirer if possible or, where appropriate, providing a warm and professional transfer to the relevant contact or team within DPS.
- Logging enquiries and requests in our ticketing system and proactively monitoring and following up open requests to ensure a timely resolution.
- Supporting general administrative tasks.
- Modelling our organisational values and maintaining a commitment to Work Health and Safety practices.**

**About you**

You are a confident communicator with demonstrated experience in a front-line customer service-based role. Your strong interpersonal skills and ability to manage your time effectively enable you to handle requests and ensure timely and professional advice is provided to all enquirers. By taking a proactive approach, you are able to identify solutions and follow up on information in order to effectively resolve service requests and enquiries. You are proficient in using a range of business systems, with the ability to quickly learn new platforms to support day-to-day functions.**

**Why join us?**

We understand that your health and wellbeing are integral to your success and have a range of benefits to ensure your physical and mental health are supported. These include access to health and wellbeing initiatives.

Your professional development is important to us. That's why we have a dedicated learning and development framework, along with development programs and targeted in-house training to support your professional growth.

When you excel at your work and initiate innovative solutions or go above and beyond to demonstrate our values, you will be recognised for your efforts through our reward and recognition program.

For more information about a career with us, visit our website.

**How to apply**

**Applications close: Tuesday** **October 14, 2025 at 11.59PM**

**The process from here**

**Accessibility**

**Privacy Collection Notice**

**Child Safe Standards**

The parliamentary departments are committed to upholding the Victorian Child Safe Standards and the protections afforded to children in the _Child Wellbeing and Safety Act 2005_. We are committed to the cultural safety of Aboriginal children, the cultural safety of children from culturally and/or linguistically diverse backgrounds, and to providing a safe environment for children with a disability.

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