Infrastructure Services Manager

5 days ago

Sydney, Australia Westpac Full time

Create your best future and join Westpac as an Infrastructure Services Manager - Enterprise Observability. **What’s the role?** This role leads the Level 3 Observability team in designing, building, and running the Observability practice. It drives the shift from reactive to predictive technology management using advanced tools and data. As part of Network Secure Services, the team covers L3 support, tools, ML Ops, onboarding, L2 support, product management, and analytics. Key responsibilities include leading service delivery, driving adoption of observability tools (Splunk, App-D, Elastic, OTEL), enabling AI-Ops, optimizing data use, and improving customer experience. The role ensures KPI achievement and high satisfaction across enterprise technology domains. **What do I need?** **Essential** - 5 years technical expertise with Splunk, App-D and Elastic, OTEL - 3 to 5 years leading technical teams **Desirable** - Service Delivery Management - AI-Ops - Project Management - Commercial Acumen **Why join us?** We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that: - Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates - Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. - Tailored learning and development opportunities to help your grow your career within the bank. - Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives - Other divisional specific benefit - (*e.g. paid CFA qualifications* or relevant industry training) **Create your future today** To get started, simply click on the APPLY or APPLY NOW button We’re all about creating a supportive and inclusive community. We welcome everyone - no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the _"People with Disability and/or needing Accessibility Requirements" _page on our website.

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