Technical Lead

Opportunity involving achievement of technical outcomes & people management
- Be part of a collaborative team & supportive management culture
- Flexible work from home options - 4 days in office
- Location - Sydney or Melbourne

**About us**

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We are trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services ANZ, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.

**About the Role**

The Technical Lead will support the Manager - Infrastructure Services & Operations as a ‘technical leader’, whilst leading a team of technical engineers and being responsible for ‘hands on’ delivery and execution of technical operations within the Managed Infrastructure Services space. This role is critical to ensure optimal performance of customer managed IT Infrastructure and ultimate client satisfaction within the services we deliver.

The Technical Lead is a hybrid role consisting of Technical Delivery (70-80%) & Technical Leadership, People Management (20-30%) and reports into the Manager - Infrastructure Services & Operations.

**Scope of Role**

Technical Lead Delivery
- Maintenance and management of various Cloud, Infrastructure & Platform services including on-prem and cloud Wintel deployments
- Develop, support and enhance deployments of Cloud, Infrastructure and Wintel environments
- Develop, support and enhance deployments of Cloud services including Azure, Microsoft 365 and Azure AD.
- Developing and delivering various components of Wintel & infrastructure platforms
- Optimizing the architecture and infrastructure, cloud and Wintel services
- Be an SME contributor for projects and initiatives across managed deployments
- Maintenance and management of a wide range of network services including on-prem, datacentre, cloud, LAN, WAN and security
- Developing and maintaining secure, reliable and high performing network infrastructure
- Developing and delivering various components of network infrastructure platforms

Technical Lead Management
- Lead a team of technical engineers to ensure our technical delivery is exceeding customer and business expectations.
- Ensure a high standard of technical engineering performance and quality, striving to identify improvement opportunities to optimise the operations, delivery and execution.
- Collaborate with our account management team (AM, BDM & SDM) to ensure they can grow the customers trust and dependency across the technical services we deliver.
- Work with fellow Technical Leads and Managers within the Cloud & Infrastructure Management practice to ensure technical delivery excellence.
- Work closely with the Cloud & Infrastructure practice managers on major escalations, problems and incidents to ensure adequate action, execution, prevention and service improvement.
- Maintain, nurture, build and foster a highly skilled technical culture within the Infrastructure Management practice, whilst driving a mindset of technical excellence.
- Represent the Infrastructure Management practice as a Technical Lead both internally and externally

**About You**

The role will require a motivated and passionate customer focused, outcome driven enthusiast to be part of the execution of an evolving service delivery and operations strategy. The position will require someone with proven and deep “hands on” technical experience managing, delivering, enhancing and growing infrastructure managed services functions. Skills or experience that the person must possess to be successful in this role:

- At least 10+ years in managing, configuring, enhancing, and maintaining Infrastructure & Wintel deployments across hybrid cloud environments
- At least 5+ years building, developing, and optimising Infrastructure & Wintel platform technologies across various IaaS & PaaS based services
- At least 3+ years experience in a technical lead capacity, leading a team of high performing technical engineers as well as execution of technical outcomes.
- Strong technical expertise in Infrastructure, Cloud & Network technologies such as:

- Windows Server Operating Systems
- Window