Customer Relations Representative

2 weeks ago


Frenchs Forest, Australia Talent Connect Australia Full time

Inbound customer calls & Consumer relations
- Part time Position
- 12 - 15 months Fixed term contract
- Remote working opportunity
- Flexible Part-time Schedule:

- Monday to Wednesday OR Wednesday to Friday_
- Immediate Start
- Leading global Manufacturing company
- North Shore location

We are seeking a confident consumer relations representative with strong communication skills to join an amazing global company who specialise in the the manufacturing of household products. You will be pivotal in providing a high level of customer service in response to consumer queries.

This is an initial 12 month contract to start ASAP with the opportunity for remote working.

Reporting to the Sales and Marketing Teams & Sales Operations Manager, you will be required to be the First point of contact for a range of consumer and customer enquires such as product instructions, product location, customer feedback or product replacements.

**Responsibilities will include; (not limited to)**
- Ensure all customer interaction is logged into the CRS
- Support on all administrations related tasks
- Providing support and empathy for consumer calls
- Resolving any complaints in a timely and professional manner

**Essential requirements**
- Proven phone based customer service experience
- FMCG, Retail Or Manufacturing industry experience advantageous
- Must be able to travel to the North Shore (Frenches Forest)
- Excellent communication skills.



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