Technical Account Manager

1 week ago

Sydney, Australia Adobe Full time

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours

The Technical Account Manager (TAM) is part of the Digital Media support delivery team providing services to customers who have purchased an Elite Adobe Support Plan. The TAM is assigned to one or more of Adobe’s largest and most strategic customers. The TAM demonstrates a balance of deep and broad technical abilities along with outstanding customer service and account management skills. As the primary post-implementation contact for the customer, they are their Adobe customer services advocate, drive their technical success, and they focus on providing proactive services that improve customer operational health with Adobe solutions.

What you'll Do

Develop engaging relationships across the customer organization, confidently and professionally communicate with others at all levels, especially in complex, emotionally charged and escalated situations

Bring teams together with the common goal of meeting objectives, resolving issues, meeting project timelines and accelerating success

Identify needs and propose solutions that will accelerate customers success

Assess customer health, technical risks and opportunities, and build/execute mitigation plans

Anticipate problems and proactively work with customers to avoid or lessen impact. Appropriately contribute to and take charge of meetings, calls and other discussions to convey ownership, assertiveness, prioritization, organization, direction and progress

Own and execute customer status calls and reporting, and provide regular knowledge transfer sessions and service reviews with customer and partners

Advise customers on upcoming releases and possible impact, and guide through complex environment changes

Help customers overcome significant issues that arise (lead technical escalations and critical issues)

Collect common questions, techniques and standard methodologies in daily workflow, sharing that information by regularly creating and improving knowledgebase content

Drive innovation, influence roadmap, and improve process across the Adobe ecosystem

What you need to succeed

5+ years of experience in technical account management, consultative technical customer support and/or related role in technology space

Extensive experience working in complex enterprise IT environments in consulting, support, account management or development roles

Executive presence and finesse in all communications, with strong conflict-resolution skills Proven successful customer-facing skills to include running presentations and organizing and running high-profile customer calls and meetings

Adobe Australia acknowledges Traditional Custodians of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past, present and emerging.

  • Technical Account Manager

    3 days ago

    Sydney, New South Wales, Australia Generation-e Full time $80,000 - $120,000 per year

    About the roleAs a Technical Account Manager - UC & CX at Generation-e, you will be responsible for providing strategic account management for our Unified Communications (UC) and Customer Experience (CX) clients. This is a full-time role based in our Sydney CBD office, but we encourage a flexible, hybrid working model that caters to both in-office and remote...

  • Technical Accounting Manager

    3 weeks ago

    Sydney, New South Wales, Australia OFX Part time

    Job DescriptionOFX is a leading financial operations company providing businesses and accounting firms with real-time financial control and visibility to do business anywhere in the world. With an innovative platform and 24/7 human support, OFX automates and simplifies doing business across borders, reducing risk and eliminating routine operational tasks....

  • Technical Accounting Manager

    3 days ago

    Sydney, New South Wales, Australia OFX Full time $120,000 - $180,000 per year

    Job DescriptionOFX is a leading financial operations company providing businesses and accounting firms with real-time financial control and visibility to do business anywhere in the world. With an innovative platform and 24/7 human support, OFX automates and simplifies doing business across borders, reducing risk and eliminating routine operational tasks....

  • Technical Account Manager

    4 days ago

    Sydney, Australia KX Full time

    **About KX**: Our mission is to accelerate data and AI-driven innovation with high-performance analytics solutions, enabling our customers to transform into AI-first enterprises. KX is trusted by the world's top investment banks & hedge funds, aerospace and defence, life and health sciences, semiconductor, telecommunications, and advanced manufacturing...

  • Technical Account Manager

    1 week ago

    Sydney, New South Wales, Australia Kaseya Full time $104,000 - $130,878 per year

    At Kaseya, we power IT. With over 50 SaaS products in our portfolio, we enable our partners to deliver best-in-class IT services across the globe. Our solutions span Business Admin, Endpoint Management, Security, and Backup & Continuity, helping MSPs and IT teams work smarter, faster, and more securely.We're looking for a Technical Account Manager (TAM) to...

  • Technical Account Manager

    3 weeks ago

    Sydney, New South Wales, Australia Kaliba Full time

    Technical Account ManagerGet AI-powered advice on this job and more exclusive features.Direct message the job poster from KalibaDirector at Kaliba - Helping software companies with their GTM, Professional Services & Technical hiring in APACTechnical Account Manager, ANZ | Enterprise Software | Cyber Security Looking for your next career adventure in the...

  • Technical Account Manager

    4 weeks ago

    Sydney, New South Wales, Australia Kaliba Full time

    Technical Account ManagerGet AI-powered advice on this job and more exclusive features.Direct message the job poster from KalibaDirector at Kaliba - Helping software companies with their GTM, Professional Services & Technical hiring in APACTechnical Account Manager, ANZ | Enterprise Software | Cyber Security Looking for your next career adventure in the...

  • Technical Account Manager

    2 weeks ago

    Sydney, Australia New Relic Full time

    Req ID- FY24|S&M|#5090- Location(s)- Sydney, Australia;- Work arrangement(s)- Hybrid (works from home and New Relic office throughout the week)- Your opportunity- If you have that special mix of DNA that makes an extraordinary Technical Account Manager - the blend of customer-facing skills and technical prowess - then we are a match made in heaven!You will...

  • Technical Account Manager

    2 weeks ago

    Sydney, Australia MINDBODY Full time

    Yes, this is a posting for a job. But it’s also a calling to a career. And even more than that? It’s an invitation to come as you are—to be your whole self, while becoming your best self. We’re looking for minds with heart to help us positively impact the world of wellness. Do you believe that everyone deserves wellness? We want to hear from...

  • Technical Account Manager

    4 days ago

    Sydney, Australia Rippling Full time

    **About Rippling**: Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for...