
Technical Account Manager
4 days ago
At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you.
As a Technical Account Manager at Braze, you will own the ongoing technical relationship with customers in your portfolio, collaborating closely with the Customer Success and wider account teams. You will serve as a trusted technical advisor responsible for defining the Braze technology strategy for customers who have purchased the TAM premium service offering, helping them unlock value from their use of the Braze platform.
Key Objectives:
- Drive value, retention, and adoption of Braze's product through the customer lifecycle.
- Act as the technical counterpart between Braze and your client's product and engineering teams.
- Manage a portfolio of named accounts, typically in the Enterprise and Strategic classification.
Key responsibilities:
- Client Success: Partner with the Customer Success and other customer facing teams to own the technical relationship for your assigned accounts, driving technical adoption and continued technical maturity.
- Technical Guidance: Help customers successfully instrument Braze across their stack and refine that instrumentation over time.
- Consultative Support: Facilitate conversations regarding customers' desired use cases, conducting discovery, and recommending solutions based on their unique needs and architecture.
- Issue Resolution: Support and advocate for day-to-day inquiries and requests to optimize value through the customer lifecycle.
- Empowerment: Empower customer product and engineering teams to use our product independently and efficiently, delivering enablement and education.
- Documentation: Adopt governance practices such as creating solutions documentation and building architectural diagrams.
- Best Practices: Instill best practices and engineering excellence amongst your customer portfolio by validating product use cases and technical feasibility for product launch.
**What You'll Do**:
Daily Activities:
- Engage with customers to understand their needs and proactively drive technical initiatives.
- Monitor customer satisfaction and success metrics, providing regular updates to internal teams.
- Collaborate with cross-functional teams to ensure seamless service delivery and customer experience.
**Who You Are**:
**Experience**:
- 3-5 years of client-facing experience as a TAM or in a related technical area such as Implementation, Technical Support, or Solutions Architecture for Enterprise/Strategic accounts.
- 3+ years of technical experience in managing complex customer environments with strong product command and technical knowledge of SaaS, Mobile, API, or Programming.
**Skills**:
- Excellent communicator (written and verbal), with the ability to translate complex technical ideas to non-technical stakeholders.
- Natural problem solver with a high level of intellectual curiosity and a collaborative approach to solving problems.
- Ability to manage multiple competing priorities and work effectively under time constraints in a fast-paced environment.
- Bilingual skills beyond English are a plus, facilitating communication with our global customer base.
**WHAT WE OFFER**
- Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country _here_. More details on benefits plans will be provided if you receive an offer of employment._
From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster com
-
Technical Account Manager
4 days ago
Sydney, Australia TheDriveGroup Full time**Technical Account Manager** - **Fully remote**: - **Up to $100k plus super**: - **Technical experience desirable** Our client, an exciting AI startup, is looking to continue to scale their Account Management team as they enter the next phase of growth. Our client is a cutting-edge company at the forefront of Generative AI, and they are searching for a...
-
Technical Account Manager
2 days ago
Sydney, Australia PagerDuty External Full time**Automation Strategic Technical Account Manager** As a Technical Account Manager, you will sit at the nexus between the Customer Success Manager, the Account Executive, Professional Consultants, and Support. Whether it is helping understand the customer environments and potential technical landmines or supporting one of our native integrations, you are...
-
Technical Account Manager
1 week ago
Sydney, Australia Mindbody Full timeWe're revolutionizing the fitness & wellness industry, and we're looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry's most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we're...
-
Technical Account Manager
2 days ago
Sydney, Australia Integral Ad Science Full timeIntegral Ad Science (IAS) is a global technology and data company that builds verification, optimization, and analytics solutions for the advertising industry. We're looking for a **Technical Account Manager**(Senior Associate level) to join our Technical Customer Operations team. If you are excited to work closely with some of the biggest companies in the...
-
Technical Account Manager
2 days ago
Sydney, Australia dplr Full time**dplr Group Overview** dplr Pty Ltd is a full-service production, technical, content and event management company based in Sydney NSW, servicing metropolitan, state and national projects, including but not limited to outdoor or indoor festivals and events, theatre shows, music concerts, live streams, technical installations and builds, and environmental...
-
Technical Account Manager
6 days ago
Sydney, Australia NICE Systems Full timeAt NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. **So, what’s the role all about?** The key role of a...
-
Technical Account Manager
8 hours ago
Sydney, Australia New Relic Full timeReq ID- FY24|S&M|#5090- Location(s)- Sydney, Australia;- Work arrangement(s)- Hybrid (works from home and New Relic office throughout the week)- Your opportunity- If you have that special mix of DNA that makes an extraordinary Technical Account Manager - the blend of customer-facing skills and technical prowess - then we are a match made in heaven!You will...
-
Technical Account Manager
8 hours ago
Sydney, Australia MINDBODY Full timeYes, this is a posting for a job. But it’s also a calling to a career. And even more than that? It’s an invitation to come as you are—to be your whole self, while becoming your best self. We’re looking for minds with heart to help us positively impact the world of wellness. Do you believe that everyone deserves wellness? We want to hear from...
-
Technical Account Manager
2 weeks ago
Sydney, New South Wales, Australia Braze Full time $80,000 - $120,000 per yearAt Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew.We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside...
-
Cloud Technical Account Manager
8 hours ago
Sydney, Australia Apptio Full timeOverview: **You**: As a Cloud Technical Account Manager, you will act as a trusted advisor to Apptio’s Cloud customers by enabling them to use Apptio’s Cloud products to achieve their business objectives. You will leverage a strong technical background and business acumen to understand customer requirements and translate those requirements into how to...