Administration Officer

**The Opportunity**
We are seeking an enthusiastic and motivated **Administration Officer**to join our friendly and supportive team at Ramsay Clinic New Farm.

This **full-time role** will primarily focus on managing **Private Practice Accounts**, including billing, banking, and reconciliation processes for the Consulting Suites, while also providing general administrative support across hospital departments as required.

**Key Responsibilities**
In this role, you will:

- Manage and reconcile daily billing and banking processes for the Consulting Suites.
- Review and assess processes to ensure billing services remain accurate, effective, and efficient.
- Oversee debt collection activities and maintain the Aged Trial Balance in line with KPI requirements.
- Investigate and resolve billing discrepancies using strong analytical and problem-solving skills.
- Proactively manage and respond to billing enquiries from doctors, patients, Medicare, and external customers in a timely and professional manner.
- Handle incoming calls and difficult conversations with confidence and empathy.
- Provide administrative support to other hospital departments when required.

**Skills and Experience**
To succeed in this role, you will bring:

- Previous experience in an administrative role (essential).
- Strong organisational and time management skills, with the ability to prioritise effectively.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite.
- Strong attention to detail and commitment to service excellence.
- Ability to work both independently and collaboratively as part of a team.
- A professional phone manner and the ability to manage challenging situations with empathy and professionalism.

**Desirable Qualifications and Experience**
- Previous experience in healthcare or hospital administration.
- Knowledge of medical terminology.
- Experience managing billing processes.

**Remuneration**: A base hourly rate of **$34.61 +** superannuation based on experience level and qualifications, exclusive of penalties or allowances. (Clerk - Grade 4 Year 1 RHC QLD Clerical Enterprise Agreement)**.**

**Requirements**:

- _Must _provide a_ _**National Police Check** conducted within the previous 12 months
- According to the role, Ramsay may require a **Working-With-Children** check and **proof of immunisation** against infectious diseases.

**About Us**

Our Clinic is owned and operated by Ramsay Health Care, a global operator of private hospitals and primary care clinics with over 70 Australian sites employing over 34,000 people. We have been focused on delivering high-quality patient care and practising the Ramsay Way philosophy of ‘People Caring for People’ since 1964.

**What’s in it for you?**
- **Professional Advancement**: Recognition, Rewards, Professional Development, and Employee referral programs. Free access to LinkedIn Learning, education scholarships and the Ramsay Leadership Academy to support career progression.
- **Discounts**: Ramsay Rewards - Access great deals at over 100+ major retailers. Hospital, Allied Health & Pharmacy discounts - you’ll pay less for hospital cover and receive higher extras limits for things like General and Major Dental.
- **Health and Wellbeing**: Flexible work opportunities with the ability to have a say in your roster, Flexible Leave Program, and a **free Employee Assistance Program** offering access to confidential counselling, coaching and support 24/7.
- **Leisure/Social/Financial**: Discounts for leisure travel with selected Hotels, salary sacrifice opportunities e.g., airport lounge membership, self-education expenses, novated leasing and more.

**To Apply