Patient Accounts/ar Officer

3 days ago

Hawthorn East, Australia FourQuarters Full time

Flexibility - hybrid work from home 2 days - office 3 days p/w
- High growth, diversified healthcare business
- Attractive salary + salary packaging available

**The Company**

This diversified, highly respected Healthcare business based in the Eastern suburbs of Melbourne are market leaders in the field and provide a diverse range of essential Health services to one of Australia’s fastest growing communities, covering a large geographical area. The multi-site network covers numerous services including emergency, paediatrics, obstetrics, intensive care, oncology, surgery and palliative care. With continued investment into resources in equipment, technology and human capital, this Health network has been experiencing massive growth over the last 5 years.

**The role**

***
This is a fantastic opportunity which will enable you to become part of a close knit and high performing Patients - Private Health Funds Collections team, reporting to the Patient Billing Manager. The role forms part of a large, close knit AR + Patients billing team. Salary packaging is also available

The role will be comprised of;
**Duties**:

- Review and correction of patient claims
- Liaising with Private health funds and 3rd parties regarding unpaid, rejected and short paid claims
- Review of claims on hold and follow up with respective areas such as Patient Services/theatre/doctors rooms for missing data or documentation
- Providing clinical documents internally to support claim resubmission
- Identify and address incorrect billings
- Collections follow up for patient accounts
- Identifying and addressing private health fund + patient refunds
- Escalating claims to write off
- Escalating claims for clinical review
- Perform Aged Trial Balance analysis and other ad hoc duties as required by Management

**Skills & experience**

Self-motivated, you can work well both autonomously and in teams. Naturally proactive and adaptable, you will have an ability to build customer relationships and problem solve. You will also be very resilient and able to meet deadlines in a high-volume environment.

Your skills will also include;
- Commitment to outstanding customer service
- Excellent written/verbal communication skills
- Strong organizational skills
- Knowledge of privacy legislation
- Beginner/Intermediate excel skills

**Benefits**
- Flexibility - work from home + office
- Highly Competitive salary
- Stability
- Salary packaging available

**How to Apply

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