Customer Services Manager

2 weeks ago

Brisbane, Australia StandardAero Full time

Primary Responsibilities:

- Coordinate and oversee all logistics associated with engine overhaul and repair commencing with engine induction through to engine shipping
- Maintain and establish a trusting relationship between StandardAero and the Customer.
- Provide supporting departments with accurate and timely information.
- Provide Customer Service Representatives with guidance for proper preparation of estimates and invoices.
- Ensure all customer requests are complied with in a timely and professional manner.
- In liaison with relevant departments, provide technical guidance and assistance to Customers as requested.
- Prepare and present information to internal/external customers
- Review and approve all estimates and invoices.
- Review and approve summary condition reports.
- Maintain sales forecast on an as required basis.
- Establish engine work scope based on customer request as well as engineering suggestions and recommendations.
- Make sound decisions with regard to serviceable versus non-serviceable parts at installation by having a basic knowledge of PWC warranty and commercial support programs that are available to the operator.
- Coordinate the processing of piece part assemblies and advance exchanges.
- Responsible for the review, determination and reporting of margin analysis.
- Model behaviours consistent with good quality, health and safety and environmental management practices.
- Perform administrative tasks and all other duties as required to ensure departmental efficiencies.

Qualifications:
- Minimum four years experience in aerospace industry with preferences given to those who have worked on PWC engines.- Excellent interpersonal communication skills.- Intermediate level ability with Microsoft Office suite with particular focus on Excel.- Ability to quickly adopt internal systems/databases.- Ability to work flexible hours with occasional overtime.- Strong financial acumen and familiarity with accounting techniques.- Work experience in Sales, Customer Service or a related field is an asset.- Desire to grow, learn, and work in a team environment.

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