Patron Communications Manager

2 weeks ago

Melbourne, Australia Tennis Australia Full time

At Tennis Australia, we’re creating a more playful world through tennis - for everyone.

From grassroots to Grand Slams, tennis brings people together, inspires communities, and builds champions on and off the court.

We’re a team of imaginative and passionate people who believe in the power of sport to make a difference. If you're ready to help us serve up real impact, we’d love to hear from you.

About the role

As Patron Communication Manager, you’ll lead end-to-end event communication strategies to support an outstanding customer experience across the Australian Open and major events. In this 12-month contract, you will:

- Develop and implement communication strategies across pre-, during and post-event customer journeys
- Manage cross-team collaboration to align messaging, timing and content across internal and external stakeholders
- Oversee patron-facing crisis communications with timely, clear and on-brand messaging
- Drive continuous improvement through data analysis, customer insights and testing
- Champion consistent brand voice, messaging frameworks and tone across all customer-facing content

About you
- Experience leading communication strategy for events, audiences or large-scale activations
- Team management experience during peak event periods, combining leadership with hands-on delivery throughout the year
- A data-informed mindset with strength in customer journey design and segmentation
- Calm, confident decision-making in high-pressure or live event scenarios
- Strong collaboration and stakeholder engagement skills across varied teams
- Excellent written and verbal communication with attention to tone, clarity and brand consistency
- Familiarity with CRM, marketing automation, and content management platforms (Drupal beneficial)

What’s to love?
- Career development with a range of formal education and on-the-job training opportunities
- Tickets to the Australian Open plus Superbox tickets to events at Rod Laver & Melbourne Arena
- Monthly health & wellbeing activities with access to CorePlus Pilates
- Onsite gym, tennis facilities & free onsite car parking
- Salary packaging & a range of discounts from our sponsorship partners
- Attractive leave benefits - with up to 26 weeks of paid parental leave for all primary caregivers and Sorry Business and Ceremonial Leave for Aboriginal and Torres Strait Islander employees
- We are proud to be recognised as an employer of choice for women by WORK180

To Apply
- Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child safety._

We believe playing makes life better and we are always on the lookout to talented people to join our team and help us create a playful world through tennis.

Even if we are not currently advertising the position that you are looking for today, we may be tomorrow. There are a number of ways that you can keep up-to-date with new opportunities as they happen.

We encourage you to create a profile and register for our job alerts, as well as follow Tennis Australia on

LinkedIn

to stay up to date on the latest news and opportunities.

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