Group Reservation Coordinator

5 days ago

Canberra, Australia Crowne Plaza Hotels & Resorts Full time

As a Groups Reservations Coordinator you’ll make sure all our clients’ group booking run smoothly - acting as both brand ambassador and trusted partner - you’ll connect internal teams to deliver a seamless experience for group guests and as well as partnering with external stakeholders to maintain strong partnerships for long-term contracts..

**Responsibilities**:
Everyday is different but you'll mostly be:

- In charge of all group enquiries, contracting and coordination, including guest rooms
- Seeking proactive measures to maximise all opportunities to increase sales
- Developing and maintaining relationships with key clients and outside contacts
- Manage the rooming list process for all group segments
- Conduct group briefings and site inspections
- Liaise with the Revenue Team & Reservations Department for room availability and room preferences
- Liase with finance to ensure billing is accurate and credit approvals are processed correctly.

**Requirements**:

- Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Proficient in the use of Microsoft Office, experience with Opera and Delphi highly regarded
- Problem solving and organizational abilities
- Experience working in a hotel reservations or front office role
- Must have working rights for Australia

**What we offer**:
You'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing, including:

- Paid Birthday Leave
- Hotel Perks like accommodation and Food & Beverage discounts
- Enhanced parental leave
- Proactive health days and flexible work options
- Your career journey will be supported through our lifelong development program
- IHG Career Milestone celebrations
- Transfer of entitlements as you move and grow with IHG
- Access to our discount retail platform that makes your pay go even further

We are proud to be IHG and we know that you will be too #Gofurthertogeher.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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