
Customer Service Coordinator
1 week ago
**About us**
You’ve probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we’re more than just scissor lifts and diggers. We’re an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training.
We’re proudly Australian-owned, with a long history of supporting customers to deliver major projects, and an exciting future focused on digital transformation, sustainability and growth.
At Coates, we understand that we’re nothing without great people. So, you don’t just work for us, we work for you. We’re here to support and equip you with great training and development, flexible work options and a positive team environment to help you build your career from the ground up or take it to the next level.
**Your new role in Geelong awaits**:
Coates Customer Service Coordinators perform a critical role within our branch teams by assisting customers with their equipment solutions.
- Coordinate daily operations - equipment deliveries, transfers, pick-ups, repairs & breakdowns.
- Contribute to the achievement of team KPI’s - customer loyalty, sales revenue, safety
- Complete a variety of branch administrative duties - generate hire schedules, invoicing etc
**About you**:
As well as your natural customer service skills and strong work ethic, you will ideally:
- Have a friendly and sociable personality
- Thrive in a fast-paced work environment
- Be a quick learner with a high level of attention to detail
- Have intermediate computer skills (MS Word, MS Excel)
- Previous experience in a customer service role, and a genuine interest in helping others
- A proven ability to adapt to changing priorities and work conditions - _you enjoy working in a dynamic environment and can flex to meet shifting needs_
- Experience in or an interest in the construction/mining/engineering industries and a desire to learn about a diverse range of equipment solutions
**What you'll get in return**:
As part of our team, you’ll enjoy a range of perks and benefits including:
- Rostered hours between 7am and 5pm, Monday - Friday
- Competitive remuneration (because we value great work and believe it should be rewarded)
- Training and development to help build your career and equip you for success.
- Purchased extra leave program if you want some more time to do the things you love
- Discounted hire equipment so you can finally finish that home reno job
- Supportive and inclusive team culture that empowers you to do your best work
- Employee Assistance Program (EAP) for professional and confidential counselling and support
- Volunteering opportunities through the Coates Foundation so you can connect to your community
**Why Coates?**
At Coates, we know that people, organisations and communities thrive when everyone feels valued and included. So, we’re proud to be implementing our second Reconciliation Action Plan (RAP) and working to continually improve gender representation and the development of our future female leaders via our annual LEAP program.
Safety always comes first at Coates. Our safety-driven processes and policies aim to ensure all stakeholders go to work and return home safely to their families and communities.
And to deliver on our wider people and planet responsibilities, we’re committed to achieving net-zero greenhouse gas emissions and supporting our national charities and local communities through the Coates Foundation.
**Ready to apply?**
Diversity and inclusion are at the heart of our culture. We’re committed to continually increasing the diversity of our workforce, including leadership levels. We actively encourage all people to apply.
**Coates. **Equipped for you
-
Customer Service Coordinator
2 weeks ago
Geelong, Australia Coates Full time**CUSTOMER SERVICE COORDINATOR** **About us** You’ve probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we’re more than just scissor lifts and diggers. We’re an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and...
-
Customer Service
1 week ago
Geelong, Australia APCO Service Stations Full time**About APCO** Everyone loves to support a local business and APCO is exactly that. Established in the late 1970's in Victoria, APCO is an Australian owned, independent petrol and convenience retailer with strong core family values and exceptional customer service at the heart of what we do. With 25 stores across Victoria and NSW, APCO is leading the way in...
-
Customer Service Team Member
2 weeks ago
Geelong, Victoria, Australia Apco Service Stations Full timeEveryone loves to support a local business and APCO is exactly that. Established in the late 1970's in Victoria, APCO is an Australian owned, independent petrol and convenience retailer with strong core family values and exceptional customer service at the heart of what we do. with 25 sites across Victoria and NSW, APCO is leading the way in convenience...
-
Customer Service Team Member
3 weeks ago
Geelong, Victoria, Australia Apco Service Stations Full timeEveryone loves to support a local business and APCO is exactly that. Established in the late 1970's in Victoria, APCO is an Australian owned, independent petrol and convenience retailer with strong core family values and exceptional customer service at the heart of what we do. with 25 sites across Victoria and NSW, APCO is leading the way in convenience...
-
Service Coordinator
2 days ago
Geelong, Australia Mercy Health Full timeLocation: Geelong, Western Region | Grampians Job type: Full time Organisation: Mercy Health **Salary**: Salary not specified Occupation: Administration/Secretarial, Aged Care Reference: 19968 **ABOUT THE ROLE**: - We are currently looking for an experienced Service Coordinator to work in our South West Hub Regional Office located in either Geelong or...
-
Customer Service Manager
2 weeks ago
Geelong, Australia Australian Environmental Cleaning Services Full time_**Customer Service Manager - **_**Cleaning Industry** **Tasks and responsibilities**: **- Policy and Procedure Development: Creating and Reviewing Customer Service Guidelines** **- Operational Efficiency: Streamlining Call Centre Operations** **- Leadership and Recruitment Support: Guiding and Assisting Team Members** **- Staff Management and...
-
Customer Service Officer
2 weeks ago
Geelong, Victoria, Australia Ausreo Full time**Introduction**:Ausreo is Australia's leading independent manufacturer and supplier of concrete reinforcing products to the building and construction industry. We support and encourage our business partners to Build with Confidence and create value for our people, customers and shareholders. We are known for:Our agility to provide superior service and...
-
Customer Service Officer
2 weeks ago
Geelong, Victoria, Australia Ausreo Full timeJob DescriptionWe have an exciting opportunity for a Customer Services Officer to join our team in Geelong, reporting to the Trade Service Centre Manager.As a key member of the team, you will thrive in an environment where service, sales and customer solutions are paramount. This role will see you as the face of our company and enjoying being part of the...
-
Customer Service Officer
2 weeks ago
Geelong, Victoria, Australia Ausreo Full timeJob DescriptionWe have an exciting opportunity for a Customer Services Officer to join our team in Geelong, reporting to the Trade Service Centre Manager.As a key member of the team, you will thrive in an environment where service, sales and customer solutions are paramount. This role will see you as the face of our company and enjoying being part of the...
-
Customer Service Officer
2 weeks ago
Geelong, Victoria, Australia Ausreo Full time**Introduction**:Ausreo is Australia's leading independent manufacturer and supplier of concrete reinforcing products to the building and construction industry. We support and encourage our business partners to Build with Confidence and create value for our people, customers and shareholders. We are known for:Our agility to provide superior service and...