Customer Service Coordinator

2 days ago

Geelong, Australia City of Greater Geelong Full time

**Customer Service Coordinator**:
**Job no**: 499478
**Work type**: Permanent Full Time
**Classification**: Band 5 ($76,355- $86,617 pa)
**Categories**: Leisure & Recreation

**About the role**
In this role, you will coordinate staff in the delivery of day-to-day operations within our Leisure Services unit in a clean, safe, and customer-friendly environment. You will be responsible for planning and implementing project-based tasks related to Reception, Sales, and Customer Service activities and programs.

**Work type: Permanent Full Time**
**Classification**: Band 5 $76,355.79 - $86,617.32 pa plus super

Key responsibilities include:

- Leading the development, coordination, and evaluation of Reception, Sales, and Customer Service activities.
- Assisting in the strategic development of processes and procedures.
- Providing administrative support for leisure staff.
- Overseeing the centre’s day-to-day operations in consultation with other Leisure Coordinators.
- Ensuring compliance with all Council policies and procedures.
- Performing additional duties as required.

**About you**
To be successful in this role, you will have
- Tertiary qualification in recreation service delivery or several years of experience in a related field.
- Level 2 First Aid Certificate.
- Pool Lifeguard Award.
- Current Working with Children’s Check.
- Current Victorian driver’s license.
- Proven experience in leadership and team coordination.
- Strong planning, implementation, and evaluation skills for innovative procedures.
- Excellent communication and relationship-building abilities.
- A commitment to delivering exceptional customer service.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Web tools).

**Desirable Experience**:

- Experience in program development and delivery.
- Austswim Certificate (advantageous).

**Child Safety Responsibilities**
We are committed to being a child-safe organisation and have zero-tolerance for child abuse. We have specific policies, procedures, and mandatory training in place to support employees, volunteers, and contractors to achieve and adhere to these commitments. Please read our Child Safe Standards Management Policy.

**Diversity and Inclusion**

**Create our future together at the City of Greater Geelong**
Join the City of Greater Geelong, a community-focused workplace on Wadawurrung Country. We deliver over 130 services to our growing population, striving to make our city a great place to live, work, and study. Our central location for Central Geelong-based employees is the Civic Precinct, Wurriki Nyal, a modern, sustainable, and inclusive workplace, along with our outreach locations.

We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process.

**Applications and Enquiries**
- We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience. We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared._

**Advertised**: 30 Jan 2025 10:30 PM AUS Eastern Daylight Time
**Applications close**: 13 Feb 2025 11:55 PM AUS Eastern Daylight Time

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