Customer Service Manager
3 days ago
_**Customer Service Manager - **_**Cleaning Industry**
**Tasks and responsibilities**:
**- Policy and Procedure Development: Creating and Reviewing Customer Service Guidelines**
**- Operational Efficiency: Streamlining Call Centre Operations**
**- Leadership and Recruitment Support: Guiding and Assisting Team Members**
**- Staff Management and Development: Motivating and Training Customer Service Personnel**
**- After-Sales Services Planning: Enhancing Customer Satisfaction and Service Performance**
**- Interdepartmental Collaboration: Coordinating with Other Units and Customers**
**- Customer Relations Maintenance: Cultivating Strong Client Relationships**
**Qualification: Diploma**
**Experience
- **At least two years of relevant experience, preferable in a cleaning company.
Pay: $70,000.00 - $75,000.00 per year
**Benefits**:
- Visa sponsorship
Schedule:
- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Monday to Friday
Ability to commute/relocate:
- Geelong, VIC: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- cleaning: 2 years (required)
Licence/Certification:
- Full Driver Licence (required)
Work Authorisation:
- Australia (required)
**Location**:
- Geelong, VIC (required)
Work Location: In person
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