Service Consultant

7 days ago

Sydney, Australia DeployPartners Full time

**Job Information**:
Date Opened
- 05/06/2025

Job Type
- Full time

Industry
- Technology

Work Experience
- 4-5 years

Salary
- 900-1000 per day

City
- Sydney

Province
- New South Wales

Country
- Australia

Postal Code
- 2060
- Excellent Remuneration
- Full Time / Contract
- Career Development and Certification Programs

**Position Overview**
- We are seeking a skilled Service Consultant to lead the implementation, optimisation, and
- support of New Relic's APM solutions for our clients. This role involves collaborating with
- cross-functional teams to ensure seamless integration, provide expert guidance, and drive

**Key Responsibilities**
- Implementation & Integration: Lead the deployment and configuration of New
- and business objectives.
- Monitoring & Optimization: Utilise New Relic's suite of tools to monitor
- enhance system reliability and efficiency.
- Troubleshooting & Support: Provide expert-level support for incident management,
- conducting root cause analysis, and delivering resolutions to minimize downtime and
- performance issues.
- Documentation & Reporting: Create comprehensive documentation, including best
- practices, incident reports, and performance dashboards, to support ongoing
- monitoring and optimization efforts.
- Continuous Improvement: Stay abreast of industry trends and New Relic product
- updates to recommend enhancements and ensure clients leverage the full potential of
- APM solutions.
- with cutting-edge observability tools, and committed to delivering exceptional client
- outcomes.

**Requirements**:
**Qualifications**
- on experience using New Relic APM or similar observability tools.
- Technical Skills: Proficiency in configuring and managing APM tools, interpreting
- performance metrics, and implementing monitoring solutions in cloud and on-premise
- environments.
- Problem-Solving: Strong analytical skills with the ability to diagnose complex
- performance issues and devise effective solutions.
- Communication: Excellent verbal and written communication skills, with the ability
- to convey technical information to both technical and non-technical stakeholders.
- Certifications: New Relic Certified APM Practitioner - Associate (APA) certification
- is preferred.

**Preferred Qualifications**
- Cloud Platforms: Experience with New Relic, AWS, Azure, Kubernetes
- Certifications or Google Cloud Platform.
- Experience with: Splunk, Elastic and a infrastructure as code (IaC) tools like
- Terraform or Ansible.
- Scripting: Familiarity with scripting languages such as Python, Ruby, or JavaScript
- for automation and customization tasks.
- Collaboration Tools: Experience using collaboration and project management tools
- like Jira, Confluence, or Slack.
- Familiarity with: CI/CD pipelines and DevOps best practices.

**Benefits**:

- Excellent Remuneration
- Full Time / Contract
- Career Development and Certification Programs

**Work Environment**
- Location: Flexible, with opportunities for remote work. Occasional travel may be
- required for client engagements.
- Team Dynamics: Collaborative environment working alongside development,
- operations, and support teams to deliver comprehensive APM solutions.

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