Middle Office, Associate 2

Middle Office, Associate 2

**Who we are looking for**:
The Alpha Portfolio Services team is a dedicated global business team working with Clients, SSC IT, client service, and the business operations teams to ensure accurate end-to-end oversight of Front office and Middle Office Information Delivery to our clients. The Alpha Portfolio Services team is responsible for ensuring the Investment book of records is accurately maintained and ensuring accurate client portfolios are reflected on State Street platforms. The role will interact with the Clients' investment operations (predominantly Front Office) and being a key liaison with various portfolio managers and internal SSC parties in identifying an issue as well as managing suitable resolution. The role will need to initiate and develop good communication and interpersonal relationship with business operations teams and IT and to maintain the high level of service that is currently being provided to all the clients.

**Why this role is important to us**:
The team you will be joining is a part of a global, cross-divisional group under State Street Global Delivery. Our clients are faced with challenges of expanding globally, seeking new sources of growth and innovation, managing an increasing amount of data, facing cost pressures and keeping pace with regulation and risk. As a result, we need to meet the needs of our client - we need to make sure that we are providing relentless delivery for our clients.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

**What you will be responsible for**:
As Associate 2 you will
- Ensure client queries relating to the recordkeeping system and client file deliveries are tracked, with proactive management to ensure timely response and resolution.
- Perform daily checks on file deliverables to the clients, investigate and report discrepancies and ensure daily resolution of identified queries.
- Perform work independently within the scope of established guidelines and according to specific procedures.
- Investigate and resolve operational problems and various IT issues (e.g. Asset servicing, Trade Operations, Client Reporting).
- Support and provide analysis for client change request items that impact the processes and operating models.
- Work independently to research and resolve problems considering multiple avenues for resolution; troubleshooting issues and provide resolutions to various impacted teams
- Communicate effectively on issues / problems to the Client and to SSC management and ensure proper and timely follow-ups to ensure resolution.
- Complete any ad-hoc tasks as identified by the line manager.

**What we value**:
These skills will help you succeed in this role
- Excellent technical ability, excellent analytical skills are essential for this role.
- Strong communication (especially written) and presentation skills to audiences of different sizes and levels of seniority.
- Must be self-motivated, adaptable and show initiative in different circumstances and under pressure.
- Extensive asset management experience, including investment operations.

**Education & Preferred Qualifications**
- Degree in finance, business, technology or relevant industry experience 1-3 years of experience.
- Experience in writing SQL, Oracle, Sybase is desired.
- Strong MS Excel, Access and Word skills are necessary.
- Strong verbal and written communication skills in English.

**About State Street**

**What we do.** State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

**Work, Live and Grow.** We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

State Street is an equal opportunity and affirmative action employer.

Job ID R-746412