Front Office Coordinator

**About the business**

Our practice, located in Brighton Melbourne, is looking an experienced dental receptionist to join our growing team.

The practice has worked (and is continuing) to work hard to develop and implement exceptional processes. The practice offers coaching, training and development to each of its team members. There is plenty opportunity to develop your skills and increase your scope.

Working with this team you will be a part of a professional practice that has a vision to deliver on treatment that is exceptional, ideal and comprehensive.

**About the role**

A mature and enthusiastic individual with experience as a dental receptionist in the workforce is required to support our dynamic team and help us take our dental practice to the next level.

The successful applicant will be a team player, have a positive attitude and be passionate about customer service and patient care.

You must be friendly and outgoing, organised, have great attention to detail, be able to plan ahead, show initiative, take direction, have a strong work ethic and be calm under pressure.

Strong communication skills, both verbal and written are essential and for those with dental experience, ideally you will be familiar with D4W and Microsoft Office programs.

We require someone who is professionally presented, confident to promote our practice and services and is sales orientated with an excellent telephone manner and well rounded interpersonal skills.

The hours are 3-4 days a week and an occasional half day on intermittent Saturdays.

**Benefits and perks**
- We pride ourselves to be at the forefront of modern dentistry.
- You get to work alongside brilliant people and great team members who look out for each other and support each other
- You will get continuous coaching and feedback from the principal dentist and Practice Manager on a monthly basis.
- You will get an opportunity to share your dreams and goals in life and in this industry, and we will endeavour to make that happen.
- You will work with a great and loyal patient base who appreciates what you do.
- You will be handsomely rewarded if you excel. As the practice grows, so will you.

**Skills and experience**

To be suited for this role, you need to be someone who can prove you are:

- Able to verbally communicate with confidence - nurses in this practice are integral to patient treatment acceptance and care and are encouraged to help ensure that the patient is delighted with their experience and is educated about dentistry and their dental care.
- Are eager and open to learn - even if you have a lot of nursing experience there is always new ways to learn things and you are hungry to keep learning and improving.
- Team orientated - you have the confidence and ability to address issues, bring solutions to problems, communicate with fellow team members and managers with emotional maturity, calm and consideration. You are also able to give and receive mutually respectful feedback.
- "Hands -on." You like to just get things done with mínimal fuss.
- Computer literate - all records and correspondence are computerised
- Self-starter - you see what needs to be done and do it. You are able to take action and take control.
- Service orientated - you provide appropriate follow up of patients, follow up on delayed treatment, provide the patient with a personalised level of service and care.

**Job Types**: Part-time, Permanent
Part-time hours: 38 per week

**Salary**: $24.00 - $34.00 per hour

Schedule:

- Day shift
- Weekend availability

COVID-19 considerations:
This is a healthcare setting, therefore our COVID-19 safety precautions are of the highest standard to protect out staff, family, friends and patients.

**Experience**:

- Dental reception: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person