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Aps 4 - Case Manager
2 weeks ago
**Purpose of position**
The Case Manager, National Dispute Resolution is a key role assisting the Executive Director - National Registrar Operations and Practice of the FCFCOA to support the exercise of their day-to-day responsibilities.
The Case Manager provides administrative support to the Executive Director - National Registrar Operations and Practice to develop, improve and implement the Courts’ dispute resolution opportunities. This includes carrying out extensive operational components of the Courts’ dispute resolution initiatives and projects and liaising with a broad range of internal stakeholders.
The role requires agility and organisational skills, together with strong communication and interpersonal skills. The person appointed to this position will be someone who anticipates what needs to be done, shows great initiative; is highly motivated and organised, efficient, able to work under pressure and possesses strong communication and interpersonal skills.
This is a non-ongoing position for an initial period of six months with the possibility of extension. Full-time applicants are preferred but consideration will be given to applicants seeking part-time employment and who fulfil the below criteria.
**Major duties**
The key responsibilities and duties of the Case Manager position include:
- Assisting with the modernisation, development, automation and implementation of the Court’s listing and administrative processes for dispute resolution conferences;
- Maintaining relationships with key internal and external stakeholders including Case Management Judges, Registrars, Court Child Experts and external organisations;
- Administrative support to the National Registrar Family Law Practice Legal and Policy Officer and the Executive Director - National Registrar Operations and Practice;
- Assisting, where required, the Sessional Registrar cohort and the National Registrar Family Law Practice Legal and Policy Officer during periods of leave or absence;
- Other duties as required.
**Selection Criteria**
- A demonstrated record of success in the provision of service to clients involving working directly with the general public and a demonstrated understanding of and commitment to providing client focused services.
- Demonstrated working knowledge or clearly demonstrated capability to quickly acquire a sound working knowledge of court procedures, guidelines, policies and practice, including the computerised information systems used by the Court.
- Demonstrated ability to work well in a team, to act with integrity, use initiative, work unsupervised, model, coach and mentor for effective performance.
- Demonstrated capacity to communicate effectively both orally and in writing with people from a wide range of backgrounds, including clients, other staff members, the judiciary and senior management. This will include a proven ability to manage stressful and/or conflict situations in a professional manner, on a continual basis.
**Contact Officer
