Current jobs related to Aps 4 Income Support Delegate - Brisbane - Department of Veterans' Affairs
-
APS 4
2 hours ago
Brisbane, Queensland, Australia Australian Skills Quality Authority (ASQA) Full timeJoin to apply for the APS 4 - Quality Program Support role at Australian Skills Quality Authority (ASQA)Base pay rangeA$77,452.00/yr - A$81,920.00/yrFlexible (Any Location)Ongoing/Non-ongoing, Full Time/Part TimeWho we areWe are Australia's National Vocational Education and Training (VET) regulator.What we doWe regulate providers that deliver VET...
-
APS 4
49 seconds ago
Brisbane, Queensland, Australia Australian Skills Quality Authority (ASQA) Full timeJoin to apply for the APS 4 - Quality Program Support role at Australian Skills Quality Authority (ASQA)Base pay rangeA$77,452.00/yr - A$81,920.00/yrFlexible (Any Location)Ongoing/Non-ongoing, Full Time/Part TimeWho we areWe are Australia's National Vocational Education and Training (VET) regulator.What we doWe regulate providers that deliver VET...
-
Aps 5 Delegate
1 day ago
Brisbane, Australia Department of Veterans' Affairs Full timeSalary Range: $88,923 - $92,670 + Attractive Superannuation The Processing Branch plays a vital role in the comprehensive assessments and determinations for both liability claims and claims concerning incapacity and permanent impairment payments. These claims are submitted by ADF and ex members who suffer mental or physical injury, illness or disease as a...
-
Aps Level 4
3 days ago
Brisbane, Australia Australian Government Full timeAPS Level 4 - $78,954 - $83,424 - Brisbane, QLD We are seeking an enthusiastic professional who demonstrates personal drive, is keen to learn and has good communication skills and empathy. The successful applicant will enjoy being part of a team that provides a local stewardship approach to promoting the health and wellbeing of Australians living in...
-
Executive Assistant
1 week ago
Brisbane, Australia Australian Government - Department of Health Full timeAPS Level 4 - $73,706 - $77,879 - Brisbane, QLD The APS 4 Executive Assistant position reports to an Assistant Secretary of the Strengthening Providers Branch. You will work under general direction and be responsible for the delivery of timely, efficient and effective high level administration and executive support. You will manage front-of-office functions...
-
Aps 4 - Business Support Officer
2 weeks ago
Brisbane, Australia Australian Government Full time$76,277 - $83,274 + up to 15.4% superannuation - Brisbane CBD - QLD **The Role** This role will works within the Army Aviation Systems Branch (AASB) Organisational Development (OD) team. The role specifically provides support in areas of workforce administration and business operations administration. This role will work as part of a small OD team to...
-
Aps 4 - Executive Assistant
1 week ago
Brisbane Central Business District, Australia Australian Government Department of Defence Full time$71,207 - $77,739 (plus Super) - Brisbane CBD - QLD **The Role** You will provide executive level administrative support to the Director General Army Aviation Systems (DGAAS), including but not limited to: - Managing appointments, diary and meeting arrangements; - Arranging all aspects of travel both domestic and international in line with Defence...
-
Aps 3 & Aps 4 Review Support Officers
1 week ago
Brisbane, Australia Department of Veterans' Affairs Full timeSalary Range: $70,632 - $85,074+ Attractive Superannuation - Contact Officer: Sandra Jenkins (07) 3223 8885 The Business Improvement & Quality Assurance Branch sits under the newly formed Claim Process Improvement Division, and is focused on evidenced-based continuous improvement to ensure our clients receive streamlined and accurate decisions in respect to...
-
Aps Level 4 Employment Service Officers
2 weeks ago
Brisbane, Australia Department of Employment and Workplace Relations Full timeAPS Level 4 - Brisbane, QLD; Adelaide, SA; Perth, WA; Canberra ACT - $75,996 - $81,274 **About the Department of Employment and Workplace Relations** If you want to be part of a team supporting individuals and our nation to prosperRead on. Amid fast-paced, social, economic, and global changes, we focus on equipping Australians who are starting, advancing,...
-
Call Centre
6 days ago
Brisbane, Australia APS GROUP Full timeHybrid role, both working from home and CBD - Love your weekend? This is a Monday to Friday commitment! Rotational Roster 8a - Day Shift rate of $34.57 per hour **About the Role** APS have partnered with StarTrack to help them in finding the best of the best in the customer service game! At APS we take pride in our passion for customer service excellence...
Aps 4 Income Support Delegate
2 weeks ago
Salary Range: $79,764 - $85,074 + Attractive Superannuation
The Income Support Branch (ISB) is one of five branches that operate under the umbrella of the Client Benefits Division. It provides a quality and timely service to eligible veterans and their families to ensure an appropriate level of income support. It delivers the Government’s social policy and support agenda through the administration of various means-tested benefits and allowances.
An APS4 Income Support Delegate is required to use judgement and well-developed investigative skills to determine routine cases and undertake the more complex case and/or operational administrative work within the Change of Circumstances team in providing essential services to DVA’s clients. They work under general direction against established priorities and procedures, while exercising autonomy about how work tasks are performed. Employees at this level are responsible for setting priorities and managing their workflow to deliver on business outcomes in an efficient and timely manner.
**Duties**
- Process routine claim enquiries and entitlements
- Request further information when needed
- Exercise delegations
- Liaise with internal and external stakeholders
- Manage and maintain all facets including escalations and client correspondence.
- Liaise with other business areas and teams to resolve clients’ issues.
- Comply with recording keeping and operational reporting requirements
- Processing various types of transactions with mínimal supervision
- Adhering to individual Work Force Manager (WFM) schedule to ensure adequate telephone coverage through the full range of Departmental business hours
- Responding to routine and more involved client enquiries from the veteran community and liaising with a range of internal and external stakeholders on overpayment matters
- Actively participating in the Individual Performance Assessment Process and Coaching sessions
- Participating in training, e-learning, team briefs, workshops and other change activities when required.
**Eligibility**
- Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).
- All applicants external to DVA offered employment will be required to successfully undergo a pre-engagement screening check, even if they have a security clearance. The screening check is conducted in accordance with the Australian Government Protective Security Policy Framework requirements.
**Notes**
Where a non-ongoing position is offered, the role will be filled for an initial specified term of up to 23 months.
A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.
DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.
