Aps 4 Income Support Delegate

1 week ago

Brisbane, Australia Department of Veterans' Affairs Full time

Salary Range: $79,764 - $85,074 + Attractive Superannuation

The Income Support Branch (ISB) is one of five branches that operate under the umbrella of the Client Benefits Division. It provides a quality and timely service to eligible veterans and their families to ensure an appropriate level of income support. It delivers the Government’s social policy and support agenda through the administration of various means-tested benefits and allowances.

An APS4 Income Support Delegate is required to use judgement and well-developed investigative skills to determine routine cases and undertake the more complex case and/or operational administrative work within the Change of Circumstances team in providing essential services to DVA’s clients. They work under general direction against established priorities and procedures, while exercising autonomy about how work tasks are performed. Employees at this level are responsible for setting priorities and managing their workflow to deliver on business outcomes in an efficient and timely manner.

**Duties**
- Process routine claim enquiries and entitlements
- Request further information when needed
- Exercise delegations
- Liaise with internal and external stakeholders
- Manage and maintain all facets including escalations and client correspondence.
- Liaise with other business areas and teams to resolve clients’ issues.
- Comply with recording keeping and operational reporting requirements
- Processing various types of transactions with mínimal supervision
- Adhering to individual Work Force Manager (WFM) schedule to ensure adequate telephone coverage through the full range of Departmental business hours
- Responding to routine and more involved client enquiries from the veteran community and liaising with a range of internal and external stakeholders on overpayment matters
- Actively participating in the Individual Performance Assessment Process and Coaching sessions
- Participating in training, e-learning, team briefs, workshops and other change activities when required.

**Eligibility**
- Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).
- All applicants external to DVA offered employment will be required to successfully undergo a pre-engagement screening check, even if they have a security clearance. The screening check is conducted in accordance with the Australian Government Protective Security Policy Framework requirements.

**Notes**

Where a non-ongoing position is offered, the role will be filled for an initial specified term of up to 23 months.

A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.

DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.

  • Aps Level 4

    2 weeks ago

    Brisbane, Queensland, Australia Australian Government Full time

    APS Level 4- $78,954 to $83,424- Brisbane QLD, Woden ACTPayroll Services is responsible for the timely and accurate administration of payroll for the Department and shared services clients. We have a dynamic and fast-paced operating environment which means there is always something new to learn.Payroll Officers undertake a range of general payroll processing...

  • Aps 4 Claims Support Officers

    1 week ago

    Brisbane, Australia Department of Veterans' Affairs Full time

    Salary Range: $79,764 - $85,074 + Attractive Superannuation The Department of Veterans’ Affairs (DVA) exists to meet the Nation’s commitment to care for our veteran and defence service community—the men and women who have served Australia in times of war and conflict as well as peacetime. We do this through programs of care, compensation,...

  • Aps Level 4

    2 weeks ago

    Brisbane, Australia Australian Government Full time

    APS Level 4 - $78,954 to $83,424 - Brisbane QLD, Woden ACT Payroll Services is responsible for the timely and accurate administration of payroll for the Department and shared services clients. We have a dynamic and fast-paced operating environment which means there is always something new to learn. Payroll Officers undertake a range of general payroll...

  • APS 4

    3 weeks ago

    Brisbane, Queensland, Australia Australian Skills Quality Authority (ASQA) Full time

    Join to apply for the APS 4 - Quality Program Support role at Australian Skills Quality Authority (ASQA)Base pay rangeA$77,452.00/yr - A$81,920.00/yrFlexible (Any Location)Ongoing/Non-ongoing, Full Time/Part TimeWho we areWe are Australia's National Vocational Education and Training (VET) regulator.What we doWe regulate providers that deliver VET...

  • APS 4

    3 weeks ago

    Brisbane, Queensland, Australia Australian Skills Quality Authority (ASQA) Full time

    Join to apply for the APS 4 - Quality Program Support role at Australian Skills Quality Authority (ASQA)Base pay rangeA$77,452.00/yr - A$81,920.00/yrFlexible (Any Location)Ongoing/Non-ongoing, Full Time/Part TimeWho we areWe are Australia's National Vocational Education and Training (VET) regulator.What we doWe regulate providers that deliver VET...

  • Aps 4 - Business Support Officer

    6 days ago

    Brisbane, Australia Australian Government Full time

    $76,277 - $83,274 + up to 15.4% superannuation - Brisbane CBD - QLD **The Role** This role will works within the Army Aviation Systems Branch (AASB) Organisational Development (OD) team. The role specifically provides support in areas of workforce administration and business operations administration. This role will work as part of a small OD team to...

  • Accounts Payable Accountant

    1 week ago

    Brisbane, Australia Tagaddod Full time

    Tagaddod is seeking a detail-oriented Accounts Payable Accountant (AP) to join our finance team. In this role, you will be responsible for managing the accounts payable process, ensuring timely and accurate payments to vendors while maintaining compliance with company policies and procedures. You will play a crucial role in maintaining strong relationships...

  • Aps 4 Procurement Support Officer

    1 week ago

    Brisbane, Australia Department of Veterans' Affairs Full time

    Location: Brisbane, QLD; Canberra, ACT - Salary Range: $82,795 - $88,307 + Attractive Superannuation The Finance and Procurement Branch is responsible for operational and strategic advice on Finance and Procurement services across the department. This includes Strategic (complex) procurements, simple to complex procurements, policy administration and...

  • Measurement Standards Officers, Aps Levels 4

    2 days ago

    Brisbane, Australia Department of Industry, Science, Energy & Resources Full time

    Brisbane - Applications close 26 September **About the Department**: The Department of Industry, Science and Resources and our broader portfolio are integral to the Australian Government’s economic agenda. Our purpose is to help the government build a better future for all Australians through enabling a productive, resilient and sustainable economy,...

  • Accounts Payable Expert

    2 weeks ago

    Brisbane, Queensland, Australia beBeeAccounts Full time $80,000 - $90,000

    Accounts Payable SpecialistThe Accounts Payable Administrator's primary responsibility is to deliver dedicated, end-to-end accounts payable services while maintaining a high level of attention-to-detail and accuracy at all times. You will report directly to the Financial Controller on a day-to-day basis ensuring accounts payable payments are consistently...