Customer Service Officer

2 days ago

Brookvale, Australia CSR Full time

**At CSR, we're building a better future together.**

We are a team of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'. As a leading Australian Manufacturing business, we're at the forefront of developing innovative, sustainable, and high performing building products and systems.

At CSR, we put people first. We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and truly thrive. We are committed to providing equal opportunity for everyone and welcoming people of all backgrounds, identities, experiences, abilities,**and life stage.

**About the role**:
Are you a customer-focused professional who thrives in a fast-paced environment? CSR are looking for a **Customer Service Representative / Sales Support** to join our team in **Brookvale**, where you'll play a key role in delivering exceptional service and supporting our sales operations. This is a great opportunity to work with a collaborative team, build strong relationships with customers, and develop your skills across customer service, sales support, and systems.

You'll be the first point of contact for customer enquiries, ensuring orders are processed accurately and efficiently, while also supporting internal teams with product knowledge, reporting, and CRM updates. If you enjoy solving problems, working with detail, and making a real impact on customer experience, we'd love to hear from you.

**What you will be doing**:

- Respond to customer enquiries and process orders accurately
- Coordinate delivery timelines and communicate updates
- Support sales teams with CRM, reporting, and documentation
- Liaise with warehouse, credit, and internal teams to resolve issues
- Build product knowledge to assist with customer queries

**About you**:

- Proven experience in customer service or sales support roles
- Strong communication and relationship-building skills
- High attention to detail and ability to manage multiple priorities
- Comfortable working with ERP and CRM systems (Dynamics experience a plus)
- Proficient in Microsoft Office (Outlook, Excel, Word, SharePoint)
- A proactive problem-solver with a customer-first mindset
- Experience in order processing, invoicing or accounts is desirable
- Ability to work collaboratively across teams and departments

**What we offer**

We strive to support your professional and personal growth. Here are some of the perks you'll enjoy as part of the CSR team:

- **Supportive and collaborative culture** that fosters innovation and inclusion. You'll be surrounded by talented colleagues who are passionate about their work and committed to helping each other succeed.
- **Care and wellbeing offer** includes up to 14 weeks of paid parental leave and access to an employee assistance program.
- **Rewarding career** with on-the-job learning, development, and upskilling opportunities within and across our brands

**How to Apply**:

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