Account Manager

**Overview**
The Account Manager is empowered to manage all aspects of the retailer relationships, from training internal teams to understand the benefits of our platform across their entire teams, making recommendations (with the support of the retail lead) including the trading and e-commerce sales divisions, through to supporting suppliers get the best out of the Epsilon Retail Media Network (RMN) platform. The position requires strong interpersonal skills to manage day-to-day client communication, a strategic mindset to help develop media recommendations and help to deliver the retailer's goals.

**Responsibilities and duties**:

- ** Retailer Relationship**:

- Managing the day-to-day communication and collaboration with external brands/suppliers and internal cross-functional team members.
- Establish and communicate timelines of deliverables with suppliers and brand teams.
- Present the platform through succinct and efficient demo's
- ** On-Boarding Support**:

- Support the build of all material creation campaign completion, bespoke presentations, and marketing material.
- Ensure 100% accuracy with internal platforms.
- High-level of understanding of key performance metrics and analytics to deliver confident feedback to the suppliers/retailers
- ** Supporting Ongoing Client Success**:

- Support Suppliers with the campaign setup and optimization recommendations.
- Help to monitor overall campaign performance.
- Inform our retailer of their campaign status each month.
- Presenting the Epsilon RMN proposition both internally to retailers and also externally to brands.
- Drive revenue through supplier and retailer engagement to hit internal and external targets.
- Any other duties as reasonably directed

**Work Experience and skills**:

- Knowledge and experience in Retail media, eCommerce, or digital industry
- Previous experience within the CPG brands/retailers
- Sales experience in both pitching and closing projects.
- Confident in presenting to both small and large audiences.
- Interpret complex, high quantity, and sometimes contradictory information to effectively solve problems
- Ability to manage multiple external stakeholder requests
- Ability to plans and prioritise work to meet commitments aligned with organisational goals.
- Works collaboratively with others to meet shared objectives.

**Behavioural Traits**:

- Stakeholder management - Ability to partner with internal and external stakeholders and build relationships founded on trust and product knowledge
- Customer Service - Ability to provide professional, timely, accurate responses with care
- Work with honesty, integrity, and authenticity to gain confidence and trust with stakeholders
- Strive for business success - highly motivated to achieve stretch goals to help deliver on company goals

**Key Stakeholder**:

- ** Working in collaboration with**:

- Client Service Team
- Product Team
- Engineering Team

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**Additional Information**
Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.
- **Act with integrity.** We are transparent and have the courage to do the right thing.
- **Work together to win together.** We believe collaboration is the catalyst that unlocks our full potential.
- **Innovate with purpose.** We shape the market with big ideas that drive big outcomes.
- **Respect all voices.** We embrace differences and foster a culture of connection and belonging.
- **Empower with accountability.** We trust each other to own and deliver on common goals.

**Because You Matter**
As an Epsilon employee, you deserve perks and benefits that put you and your wellbeing first. Our benefits encompass a wide range of offerings, including but not limited to the following:

- **Time to recharge**: Additional 5 days annual leave each year after 2 years
- **Family Wellbeing**: Parental leave policy with up to 18 weeks paid primary carer leave and generous secondary carer benefits based on service Plus additional 5