
Ict Support Specialist
2 weeks ago
Our goal is to be Distinctive, Authentic and Connected in everything we do and to create the Ultimate Customer Experience with everyone we meet_
Due to the continuous success and growth of our team, we have an exciting Full-Time opportunity to join our support team in the role of **ICT Applications Specialist - Level 1 **at our **Brighton Support Office, VIC.**
**Who Are We?**
Retail Prodigy Group currently holds the master retail franchise for **Nike** stores across Australia and New Zealand and is the Lead Retail Operations Partner for the **Samsung **Experience Stores across Australia.
With a current portfolio of 50 stores we are a team of talented and passionate retailers, committed to setting a new benchmark in retail.
**What's in it for you?**
- Generous Staff discounts for you and your family on all RPG retail brands including Nike, Samsung, and TOMS
- Competitive Remuneration Package
- A paid day off for you to celebrate your Birthday
- Recognition of performance and contribution with Monthly MVP awards
- Annual RPG Conference for Store Managers and our Support team
- Employee wellness program and access to EAP support
- An opportunity to work with a team and business that has very well defined Purpose, Blueprint and Values.
- Continuous growth and development opportunities
- A rewarding career with a business committed to stay focused on team culture
**Key Responsibilities**
- Service (Support)
- Monitoring and responding to active/stale tickets
- Maintain an average of 95% + SLA for I.T Department
- On-Call service (Rostered, every 2 - 3 weeks)
- Maintaining VOIP, VPN, User Account / Hardware Provisioning
- Maintaining Point of Sale, App Procurement and Deployment
- Analyse and proposal service/incident remediation from Service Desk data
- Monthly Service Reports with Departmental follow ups on Service
- Operations (Reactive and Proactive tasks)
- Technician prioritisation for daily, weekly, and monthly
- Contribution and leading weekly ticket WIPs (Work-in-progress)
- Cross functional relationship and I.T investigations
- Managing Personal ICT Planner tasks and aligning with ICT Business Strategy
- Support Business with store openings/closures and refurbishments
- Using technical awareness to build efficiencies and innovation from daily support tasks.
- Asset Management (Hardware / Apps)
- Building and Maintenance of Asset management spreadsheets/platforms
- Managing and assisting in software/hardware renewals
- Managing equipment lifecycle plans and orchestrate business solutions from trends of hardware failures
- Build Sound knowledge of Hardware Specifications to Allocate Right Hardware for End User
**To be successful in this role we require**:
- Preferably 6-12 months experience in IT Support and Customer service
- Administration experience of Office 365
- Strong task planning, prioritisation skills and time management
- Very clear communication skills (ability to bridge non-technical with technical users)
- Ability to identify system process improvements and root cause discoveries
- Analytical abilities - dashboarding and reporting
- Ability to handle critical/stressful situation
- Ability to challenge the status quo
- Works collaboratively as a team player and lead the team
- Experience with User and Hardware provisioning
- Ability to present reports and statistics to large audiences
- Ability to drive, have access to a car and hold an Australian license
- On-Call Support
- We CARE, we COACH, we have ENERGY, we are ACCOUNTABLE and we INNOVATE_
For more opportunities within our stores visit:
-
ICT Support Specialist
11 hours ago
Melbourne, Victoria, Australia beBeeServices Full time $70,000 - $95,000Be part of a dynamic organization and contribute to shaping the future.As an ICT Services Coordinator, you will play a pivotal role in delivering effective ICT support and maintenance services at our St Catherine campus.The ideal candidate will possess strong technical skills, excellent communication abilities, and a commitment to ensuring seamless service...
-
Ict Support Specialist
18 hours ago
Melbourne, Australia TLC Health Care Full timeTLC Healthcare is an Employer of Choice for the last 9 consecutive years and a Global Healthy Workplaces Award winner for large employers in 2023. Our innovative healthcare precincts provide Australia’s first fully integrated healthcare service with aged care at its core and dedicated to being leaders in integrated healthcare. WATCH: TLC Healthcare |...
-
Ict Security Specialist
2 weeks ago
Melbourne, Australia Digitori Labs Full timeWe're Hiring: ICT Security Specialist at Digitori Labs! Are you a skilled ICT Security Specialist looking for a new challenge? Digitori Labs, a leading Australian technology solutions provider, is expanding our team, and we want you to be a part of it. Join us in securing digital infrastructures and providing cutting-edge ICT solutions to businesses...
-
ICT System and Network Specialist
1 day ago
Melbourne, Victoria, Australia beBeeNetwork Part timeJob Title: ICT System and Network SpecialistWe are seeking a skilled and motivated ICT system and network specialist to join our team.The ideal candidate will have a strong understanding of ICT systems and networks, as well as excellent communication and problem-solving skills.The role will involve working on a variety of projects, including installing and...
-
Ict Security Specialist
2 weeks ago
Melbourne, Australia Shoolin Consultancy Full timeShoolin Consultancy Pty Ltd ICT Security Specialist - Full time position - 40 hours per week - Melbourne, VIC, 3004 Shoolin Consultancy Pty Ltd is an Australian resourcing company, designed to discover and deliver unparalleled HR Solutions and ICT Consultancy solutions in Australia. Currently we are looking for an ICT Security Specialist to join our...
-
ICT Network and Security Specialist
6 hours ago
Melbourne, Victoria, Australia beBeeNetwork Full time $120,000 - $130,000About the RoleWe are seeking an ICT Network and Security Specialist to implement, manage, and retire infrastructure that supports digital services. As part of our team, you will provide ICT security advice and response assistance to the organisation, identifying and resolving network risks and vulnerabilities.
-
Expression of Interest: ICT Support Technician
3 weeks ago
Melbourne, Victoria, Australia JB Hi-Fi Full timeExpression of Interest: ICT Support Technician / Specialist Technician (Regional Opportunities)Join to apply for the Expression of Interest: ICT Support Technician / Specialist Technician (Regional Opportunities) role at JB Hi-FiExpression of Interest: ICT Support Technician / Specialist Technician (Regional Opportunities)1 day ago Be among the first 25...
-
Ict Support Engineer
15 hours ago
Melbourne, Victoria, Australia Mallacoota District Health Full timeJoin Our Team at Mallacoota District Health and Support Service Empowering Community Care Through Innovation in Digital Technology Work Type: Full Time / Part Time (negotiable)Industry: Community Services & Development - Aged & Disability SupportLocation: Mallacoota, Victoria, Australia We are seeking a skilled and proactive ICT Administrator to join our...
-
Technical ICT Support Coordinator
1 day ago
Melbourne, Victoria, Australia beBeeictsupport Full timeICT Support Specialist (Customer Care)We are seeking a dedicated and skilled ICT support specialist to join our team in Melbourne on a full-time basis. In this role, you will provide essential support, education, and guidance in the deployment and maintenance of computer infrastructure. You will be responsible for diagnosing and resolving technical problems,...
-
Ict Support Specialist
4 days ago
Melbourne City Centre, Australia Fed Square Full timeImmersed in Australia's largest ever cultural infrastructure project, managing Melbourne's civic and cultural heart, and surrounded by all that the city has to offer, MAP Co employees can truly make their mark. A new state government entity, MAP Co is responsible for the delivery of the Melbourne Arts Precinct Transformation project as well as the...