Store Supervisor

6 days ago

Melbourne, Australia Black Star Pastry Full time

**About the Role**

Black Star Pastry is looking for an experienced Store Supervisor to work closely with the Store Manager across all areas of our beautiful CBD store, including overseeing employee performance and most importantly the customer experience.

This is a permanent full time role. Full training will be provided.

**Main Responsibilities**
- Supervise and train front of house employees providing feedback as required, as well as providing ongoing coaching in their roles.
- Have a thorough knowledge of all menu list items, in order to be able to accurately advise customers.
- Maintain accurate knowledge of all food and beverage prices.
- Confidently make food and beverage recommendations to customers.
- Responsible for pre-service preparation.
- Ensure that the quality and presentation of food is served to the set standards.
- Be familiar with food and beverage service etiquette, serving all food and beverage in a professional manner.
- Provide all customers with efficient and friendly service, fulfilling customer needs and ensuring standard of service is always maintained.

**Perks & Benefits**
- Birthday day off 1 additional annual leave day per year
- Birthday cake 1 complimentary 4-portion cake of employee’s choice
- 1 day of personal leave able to be taken for mental health & wellbeing.
- Free, confidential counselling, support and advice through ConnectPsych

**About You**
- 1-2 years’ leadership experience in hospitality or retail
- A talent for mentoring others - you love to lead by example
- Passionate about the customer experience and product quality
- Ability to connect with customers and provide an exceptional customer experience in a fast-paced environment
- Problem solving and critical thinking skills
- Demonstrated capability to multi-task - your organizational skills will be a strength
- Motivated and positive team player
- Strong communication skills
- Authentic and down to earth with a genuine love of people
- Barista experience will be helpful
- Love of cake a bonus

**About the Business**

Black Star Pastry opened its first boutique patisserie in Newtown in 2008 and since then we have grown into an institution with stores across Sydney and Melbourne including our flagship store at Chadstone.

We are most famous for our Strawberry Watermelon Cake which has become a social media sensation, with the New York Times declaring it “the world’s most instagrammed cake.”

**About the Culture**

Black Star Pastry fosters a fun and inclusive culture that has brought together a group of highly engaged and collaborative team players who enjoy a hands-on, fast paced environment.

Our leaders are empowered to contribute and play an active role in the bigger picture stuff as well as the day-to-day.

We love the brand, and we love what we do

**Why Apply?**

There has never been a more exciting time to join Black Star Pastry and we are keen to welcome a dynamic Store Supervisor who is passionate about hospitality, and looking for a career role with a successful and stable business doing great things in the Melbourne market.

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