Store Supervisor

4 days ago

Melbourne, Australia APM Monaco Full time

**Job Profile**

Job Title**:Store Supervisor**

Reports to: Store Manager

Division: Retail

**Job Objective**

Responsible for assisting Store Manager or Assistant Store Manager on daily store operations. Store Supervisor is also responsible for driving sales revenue, performing as a role model in front of Senior Sales Associate and Sales Associate, giving out advice and guidance, and to provide outstanding customer services

**Responsibilities**:
**Sales Generation**:

- Achieve personal sales target consistently
- Analyze available sales reports and data to determine the needs of the business and set business strategies
- Support the development associates sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales
- Demonstrate sales leadership for staff by playing an actie role on the selling floor
- Collaborate with Store Manager / Assistant Store Manager to identify marketing opportunities to support sales

**Customer Service**:

- Provide the highest level of customer service
- Manage client database and utilize information to increase sales and client contact
- Resolve all client problems and complaints quickly and effectively
- Assist sales associates with various customer service issues ie. Dissatisfied customers, returns, defective merchandise.

**Operations**:

- Ensure facility maintenance, presentation and organization
- Ensure deliveries are properly processed in a timely manner.
- Monitor the movement of all inventory and ensure that staff adheres to all transferring/receiving policies and procedures.
- Meet inventory accuracy and shrink requirements.
- Understand and properly execute all management POS functions.
- Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication.

**Merchandising/Visual**:

- Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies.
- Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times.
- Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction.
- Identify and communiate product concerns in a timely manner.
- Communicate inventory needs to support the business goal.

**Human Resources**:

- Based on the KPI target, provide guidance and support to Senior Sales Associate and Sales Associate.
- Ensure image and grooming standards are professional, reflective of the brand imange and adhered to at all times.
- Continually provide feedback to Senior Sales Associate and Sales Associare to ensure results.
- Perform as the second-in-charge when store-in-charge is not on duty.

**Direct Reports**

Senior Sales Associates, Sales Associates

Pay: $26.00 - $28.00 per hour

**Benefits**:

- Employee discount
- Health insurance

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission

Work Location: In person

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