Digital Applications Program Manager

Permanent Full Time, 38hr week- Generous Salary & Salary Packaging options, including novated leases- Location: Fortitude Valley with hybrid and flexible working arrangements

There’s No Us Without U. Care with Us, for Today and Tomorrow

There's no life without water, and at Urban Utilities, we live and breathe that knowledge every single day. Our passion drives us to leverage digital innovation and technology to revolutionise the water industry. Join us in shaping our digital future, making a lasting impact, and transforming our teams. And it's why we need people like YOU. Come and shape our future with us and make a real and lasting impact across our teams.

Your opportunity:
Our Digital Applications Delivery team are seeking a proactive Digital Applications Program Manager to join their team.

Digital & Information is responsible for digitally enabling Urban Utilities today while transforming our future capabilities to enhance digital services for our customers, community, and people. We drive Urban Utilities’ digital & data strategy, oversee the digital portfolio, and manage IT, OT, data centre, IoT, cyber security infrastructure, system administration, network operations, and support services.

Success in this role will be measured by the successful delivery of program outcomes, the effective management of program risks and resources, and the overall contribution to the strategic success of Urban Utilities.

About you:
- Experience: Minimum 10 years’ experience in Program Management or similar. Extensive experience in delivering programs related to Customer Relationship Management (CRM) and/or Customer Information System (CIS) transformation. Knowledge of customer information lifecycle and experience managing programs focused on data acquisition, maintenance, storage, and disposal would be highly regarded. Salesforce CRM experience would also be highly regarded.- Program Management Expertise: Strong proficiency in PRINCE2 or MSP, and familiarity with Agile and Waterfall methodologies. Expertise in program planning, budgeting, scheduling, resource management, and vendor management.- Governance & Documentation: Experience in delivering programs within formal program governance methodologies and frameworks. Proficient in program monitoring, risk management, quality assurance, management reporting and maintaining program documentation.- Industry Knowledge: Understanding of relevant regulations (e.g., Information Privacy Principles (‘IPPs’) in the Information Privacy Act 2009 (Qld) and the incoming IPOLA reforms and new Queensland Privacy Principles (‘QPPs’) projected 1 July 2025).- Industry Experience: Water utilities experience highly regarded.- Leadership & Collaboration: Ability to lead program teams, optimise resources, and collaborate across cross-functional teams.- Commercial & Strategic Acumen: Strong financial control, efficiency, and value-driven decision-making skills. Experience in delivering to corporate strategic outcomes.- Customer & Safety Focus: Commitment to continuous improvement, safety, and exceptional customer service.- Communication & Stakeholder Engagement: Excellent communications skills with the ability to convey complex ICT concepts to non-technical stakeholders.- Adaptability & Integrity: Agile, innovative, and values-driven, with strong decision-making and problem-solving skills.-
- Security Clearance: May be required depending on the role.

Why Urban Utilities?

At Urban Utilities, the work we do is about so much more than the bottom line. We're a leading provider of world-class drinking water and wastewater services to the vibrant communities of Brisbane, Ipswich, Lockyer Valley, Somerset, and Scenic Rim. As we continue to grow, we're committed to planning ahead and shaping a sustainable future around water for generations to come.

At the core of our work lies genuine care: for our team, our customers, communities, and the environment. From the flush of a toilet to major infrastructure projects and residential developments, we're dedicated to being there every step of the way.

Our HQ is in Fortitude Valley, Brisbane, but you'll find us all over SEQ - working in cool places like the SAS Laboratory in Darra, field-based depots in Eagle Farm, Acacia Ridge, Bundamba, and wastewater treatment plants dotted across the region.

We know the chance to thrive, and progress comes hand in hand with the support to balance work with life. So, you’ll access an increasingly diverse range of benefits and initiatives that’ll help you bring the best you. Speaking of which, here’s just a sample of the benefits we offer our team:
- Flexibility at UU depends on the type of work you do but could include options such as, 9-day fortnights and flexible days. Talk to us about what flexibility means to you- 18 weeks of paid parental leave, 15 days personal leave including two proactive wellbeing days, and an additional day of leave each year to connect with friends and family- Generous Salary Packag