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IT Service Delivery Analyst

2 weeks ago

Melbourne, Australia Symal Infrastructure Full time

**Make it yours.**
Experience the excitement of building a career in an evolving construction business where people and performance make amazing things happen.

**This is Symal**
Symal is a trusted partner in the building and construction industry.
We're an evolving and cohesive group of businesses offering fully integrated civil solutions across diverse sectors. Our group capabilities include self-performing civil infrastructure on large multi-million projects, plant and equipment hire, an Indigenous contractor, a waste resource and recovery business, and commercial, industrial and retail property development.

Together, we believe in fostering partnerships today to create a better tomorrow.

**The role**:
Operating from our Geelong office, our IT Service Delivery Analyst will deliver a high-quality service to end users across our metro projects.

**Your impact**:
You will utilise your people skills and technical ability to ensure service support and delivery processes are in place to meet business needs.

**Your every day**:

- Troubleshoot hardware and software issues related to desktops, laptops, printers, and other peripherals.
- Diagnose and resolve network connectivity problems.
- Collaborate with other IT teams to ensure seamless service delivery.

**Who are you?**
- 5+ years experience in IT support.
- Proficiency in networking concepts (TCP/IP, DNS, DHCP, etc.).
- Proficiency across the Microsoft Stack.
- Proficiency across networking equipment.
- Familiarity with ITIL framework and best practices.

**A career with us**
Symal is an equal opportunity employer. Our teams are made up of individuals with diverse backgrounds, experiences, and perspectives, with aligned ways of working, enabling us to overcome any challenge, advance our careers and outperform competitors.

Staff perks and benefits offered to build an engaged and talented workforce include:

- Tailored professional development opportunities for career advancement
- Opportunities to work on a wide variety of exciting and complex projects
- Annual social calendar of fun activities and events
- A corporate social responsibility program for the chance to support not-for-profits and social enterprises
- Bonus leave days, including your birthday off and a day of wellbeing
- Hundreds of discounts at leading retailers with our employee perk program
- Access to free curated health and wellness content
- Bupa corporate healthcare benefits

**Aboriginal and Torres Strait Islander peoples are encouraged to apply.