Dispatch and Customer Service Coordinator

2 days ago

Derrimut, Australia Interior Secrets Full time

Since 2009, Interior Secrets is at the forefront of designing and supplying beautiful furniture. We have been featured as an AFR FAST 100 company, as one of Australia's fastest-growing online brands. Our vision is to make great design affordable for all Australians.

We don't expect you to tick all the boxes, because we know the right person for the job will be able to learn what they need to succeed in their role.
- Strong customer focus and a passionate belief in providing exceptional service
- A highly driven, enthusiastic and ‘can do’ attitude.
- Excellent written and verbal communication skills with a warm phone manner
- A strong administrative background
- High attention to detail and meticulous planning skills
- Comfortable with computers and proficiency with Data Entry and Inventory software.
- Experience in customer service, within a Call Centre environment is advantageous.
- Experience in the furniture industry is not required.

**Duties include**:

- Provide, guide and assist customers with excellent service throughout their buying journey.
- Answering inquiries from customers and internal staff regarding delivery in a timely manner.
- Communicate production, delivery and order updates.
- Online Order Fulfilment
- Coordinate and manage delivery bookings so customers receive their goods on time
- Providing feedback on how we can continue to improve our business, brand and customer experience

**Our Values**:
Customer Delight | We work for our customers. We strive to make our customers fall in love with our brand by delivering high-quality products, services and processes that exceed expectations.
Make it matter | We get things done, fast and lean. Our team prides ourselves on doing things differently and we relish overcoming obstacles.
Think Big and be adventurous | We are constantly curious and seeking for disruptive growth.
An inspiring team | We are a diverse and passionate team. We work together with integrity, creativity, fun and energy to achieve incredible things.

**More than work**:

- We give our teams autonomy and trust with accountability.
- No inflated egos, no pushy sales, no commission-based budgets.
- We don’t jump out the bed to sell furniture, we get up to disrupt an industry by challenging the status quo.
- Flexible working arrangements to help you achieve a healthy work-life balance.
- We work hard and smart; we objectively weigh up new/cool ideas and put them in to play, fast
- Our managers listen to our employees and enjoy empowering & developing their team
- Flexible hours. No late-night trading.
- Generous staff discounts.
- Small and tight knit team.
- Work with the most beautiful and on-trend furniture & homewares.
- Free onsite parking available

**Job Types**: Full-time, Part-time, Permanent

**Salary**: $55,000.00 - $60,000.00 per year

Schedule:

- 8 hour shift

Application Question(s):

- What is your expected annual salary?

**Experience**:

- Customer service: 2 years (preferred)

Licence/Certification:

- drivers licence (preferred)

Work Authorisation:

- Australia (preferred)

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