Casual Oasis Customer Service Officer

5 hours ago

Wagga Wagga, Australia City of Wagga Wagga Full time

**Closing date**: 13/05/2025 11:59 PM AUS Eastern Standard Time

**Location**: Wagga Wagga City Council, Wagga Wagga NSW 2650 - Wiradjuri Country

**Department**: Oasis Regional Aquatic Centre

**Employment type**: Casual

Are you passionate about providing exceptional customer service and enjoy working in a vibrant and unique environment? Wagga Leisure is looking for enthusiastic and friendly individuals to join our team as Casual Customer Service Officers
- Remuneration of $35.54 gross per hour + superannuation.
- Positions are casual and on an as needs basis. Applications will be retained on file to fill vacancies within our casual pool as they arise.
- Please note, rates of pay for all fitness and leisure facility employees aged between 15-18 years of age are paid in accordance with the Local Government (State) Award 2023, Clause 32. Junior and Trainee Employment. For further information, please see Council’s Junior Rates of Pay Fact Sheet._

**Key Responsibilities**:

- Provide excellent customer service through greeting and assisting customers with inquiries and providing information about our facilities, services and programs.
- Handle admission transactions, membership sign-ups, and program registrations such as enrolments for the Oasis Swim School.
- Handle bookings and transactions for Bolton Park Stadium.
- Maintain a clean and organised reception and foyer area.
- Assist customers with merchandise and swimwear sales in the Oasis Swim Shop.
- Assist with programs conducted at the Centre as required.
- Assist with the execution of response to emergency situations.
- Ensure the safety and well-being of all patrons by enforcing centre policies and procedures.
- Participate in regular in-house training sessions and staff meetings.
- Complete other reasonable duties or tasks as required in consultation with the Senior Customer Service staff and the Programs Supervisor.

**Requirements for the role**:

- First Aid Certificate.
- Cardiopulmonary Resuscitation (CPR) Certificate.
- NSW Working with Children Check Clearance.
- Strong interpersonal and communication skills.
- Ability to work effectively in a team and independently.
- Excellent organisational skills and attention to detail.
- Basic computer skills and ability to learn new software quickly.
- Previous experience in customer service is preferred but not required.
- Ability to work AM & PM shifts across all days of the week, including weekends, in accordance with rostering arrangements.
- Are committed to the WH&S requirements of the role.

**How to apply?**

If you would like more information, please contact **Jessica Vearing-Hadkins, Wagga Leisure Customer Service Team Leader on 02 6926 9381.**

As part of the recruitment process, pre-employment checks such as full-functional medical assessment and professional reference checks will be conducted in line with requirements of the position.

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