Casual Oasis Customer Service Officer

Are you passionate about providing exceptional customer
service and enjoy working in a vibrant and unique environment? The Oasis
Aquatic Centre is looking for enthusiastic and friendly individuals to join our
team as Casual Customer Service Officers

• Remuneration of
  $36.61 gross per hour + superannuation.
• Positions are
  casual and on an as needs basis. Applications will be retained on file to fill
  vacancies within our casual pool as they arise.

Please note: Rates of pay for all Council
employees aged between 15-18 years of age are paid in accordance with the Local
Government (State) Award 2023, Clause 32. Junior and Trainee Employment. For
further information, please see Council's Junior Rates of Pay Fact Sheet.

Key Responsibilities:

• Provide excellent
  customer service through greeting and assisting customers with inquiries and
  providing information about our facilities, services and programs.
• Handle admission
  transactions, membership sign-ups, and program registrations such as enrolments
  for the Oasis Swim School.
• Handle bookings
  and transactions for Bolton Park Stadium.
• Maintain a clean
  and organised reception and foyer area.
• Answer phone
  calls and manage email correspondence efficiently.
• Assist customers
  with merchandise and swimwear sales in the Oasis Swim Shop.
• Assist with
  programs conducted at the Centre as required.
• Assist with the
  execution of response to emergency situations.
• Ensure the safety
  and well-being of all patrons by enforcing centre policies and procedures.
• Participate in
  regular in-house training sessions and staff meetings.
• Complete other
  reasonable duties or tasks as required in consultation with the Senior Customer
  Service staff and the Programs Supervisor.

Requirements for the role:

• Current First Aid
  Certificate.
• Current
  Cardiopulmonary Resuscitation (CPR) Certificate.
• NSW Working with
  Children Check Clearance.
• Strong
  interpersonal and communication skills.
• Ability to work
  effectively in a team and independently.
• Excellent organisational
  skills and attention to detail.
• Basic computer
  skills and ability to learn new software quickly.
• Previous
  experience in customer service is preferred but not required.
• Ability to work
  AM & PM shifts across all days of the week, including weekends, in
  accordance with rostering arrangements.
• Are committed to
  the WH&S requirements of the role.

In accordance with Work Health and Safety legislation,
successful candidates are required to be vaccinated for Hepatitis A and
Hepatitis B and will be asked to provide evidence of this.

This position is subject to
NSW Child Protection Legislation. As part of the application and interview
process, candidates must provide a Working with Children Check (WWCC) number
for verification purposes –

How to apply?

Please provide an updated
copy of your Cover Letter and Resume via the online portal by selecting
'apply'. Applications will be retained
on file to fill vacancies within our casual pool. You will be contacted
regarding next steps if your application is successful.

If you would like more
information, please contact Lauren Gaynor, Wagga Leisure Customer Service
Team Leader on

As part of the recruitment
process, pre-employment checks such as full-functional medical assessment and
professional reference checks will be conducted in line with requirements of
the position.

All selected candidates for this position will be
asked to consent to a police check. Please note that people with a criminal
record are not discouraged from applying for the position. Each application
will be considered on its merit.

Council is an inclusive
employer. We strive to reflect the community in which we work, as a result we
welcome and encourage applications from skilled people from all walks of life.
This includes women, men, Aboriginal and Torres Strait Islander people, culturally
and linguistically diverse people, people with a disability, veterans, sexually
and gender diverse people, people with lived experience and people of all ages.