Broker Support Claims Consultant

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®

Top 100 Most Loved Workplace®

Forbes Best-in-State Employer

Broker Support Claims Consultant

Do Something meaningful.
- At Sedgwick caring counts_
- Join our Team and help make a difference, where every day taking care of others is at the core of everything we do._

Are you looking for a job that will take your Case Management skills to the next level?
- Work for a leading risk solution-based organisation based in over 20 different countries
- Be part of a vibrant and diverse work culture
- +0.5 % on top of required superannuation
- Discounts to several retailers through our employee benefits portal
- Access to continual role and non-role based training and development
- Hybrid working solutions
- Flexible working hours (Potential Part-Time or Full-Time Role Available)
- Career growth opportunities locally and globally

Broker Support Claims Consultant

We are currently looking for an experienced Claims Consultant to join our Broker Claims Support team based in Parramatta. Reporting to the Team Leader this role will see you provide support to the claims staff and to perform other office tasks on the client program.

Your responsibilities will include:

- Managing the end-to-end claims process on behalf of Insured’s including liaising with various stakeholders throughout the claims process and through to claim finalisation
- Acting as the key point of contact between the Insured and Insurer to achieve prompt and positive claim outcomes.
- Liaising with Network Brokers on complex claims
- Utilising embedded processes to identify potential fraud indicators and recovery opportunities relating to a claim
- Preparation of detailed and accurate communications to external parties including formulating declinature and/or settlement recommendations
- Adopting a positive and outcome focused approach to dealing with claimants and being able to identify vulnerable customers and provide appropriate escalation of the same in-line with Sedgwick process
- Maintaining adherence to all SLA and KPI requirements incl. Sedgwick, customer and GICOP principles
- Handling and Resolving complaints where appropriate
- Effectively communicating with all parties involved in the claim process such as Brokers, Insureds, Insurers, Builders and Assessors.

About Sedgwick Australia

With 27,000 colleagues around the globe, Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions, specialising in claims management and loss adjusting services.

Our people are as diverse as our products and services and as varied as our clients. We believe that individuals from different backgrounds encourage a challenging team environment, a creative approach to problem-solving and an engaging working environment.

Sedgwick is an Equal Opportunity Employer.