Bilingual Technical Customer Support Specialist

2 days ago

Melbourne, Australia Software International Full time

**Software International (SI)** supplies technical talent to a variety of clients ranging from Fortune 100/500/1000 companies to small and mid-sized organizations in Canada/US. We are currently searching for a B**ilingual Technical Customer Support Specialist - English & Spanish
- Remote** for our IT Financial Services SaaS client for their Australian office.

**Role**: Bilingual Technical Customer Support Specialist - English & Spanish
- Remote

**Type**: Fulltime, Perm

**Salary Range**: $70,000 - $85,000 AUD as base depending on overall experience + 3 weeks paid vacation + stat holidays + sick days

**Location**:remote - client is based in Toronto, ON

Our client delivers innovative technology solutions that make cash processing and transportation more efficient, helping cash remain competitive in an increasingly digital payment landscape. They are currently adding a Technical Customer Support Specialist - Remote to support business in Australia. The head office is based out of Toronto, ON.

**Role Overview**

Our client is seeking a **Bilingual Technical Customer Support Specialist - English & Spanish
- Remote** to join their team in a full-time, remote capacity. This role is ideal for someone who excels at delivering exceptional customer service, enjoys solving complex problems, and thrives in a client-facing environment.

As a key member of our support team, you will be responsible for onboarding new clients and ensuring their continued satisfaction with our world-class SaaS solution for cash processing and transportation. You will guide clients through the setup process, provide training, troubleshoot issues, and help them optimize their operations using our software.

**Key Responsibilities**:

- Lead onboarding processes for new clients, including training on system features and functionality.
- Demonstrate effective use of our SaaS platform to optimize cash processing and transportation operations.
- Respond to customer inquiries and resolve technical issues in a timely and professional manner.
- Provide proactive support to ensure ongoing customer satisfaction.
- Assist with testing and validation of new features or updates to the software.
- Collaborate with cross-functional teams (e.g., development, product) to improve the overall customer experience and provide feedback for continuous product improvement.

**Qualifications & Requirements**:

- Prior experience in the **cash processing** or **cash-in-transit** industries is a strong asset.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills - **Fluency in both English and Spanish**:

- Ability to work independently and effectively in a remote work environment.
- Tech-savvy and comfortable with SaaS platforms and client-facing technical interactions.

  • Customer Support Technical Specialist

    6 days ago

    Melbourne, Australia TPG Telecom Full time

    **Job no**: 9366B **Category**: Enterprise & Government - Join a powerhouse of brands that connect customers, businesses and communities. - Bring your boldness and stand out in an organisation that supports you to shine. - Access to awesome perks like a free mobile and home internet plan! Bring your ‘you’ to TPG Telecom, and help us build meaningful...

  • Customer Support Technical Specialist

    6 days ago

    Melbourne, Australia TPG Telecom Full time

    Join a powerhouse of brands that connect customers, businesses and communities. - Bring your boldness and stand out in an organisation that supports you to shine. - Access to awesome perks like a free mobile and home internet plan! Bring your ‘you’ to TPG Telecom, and help us build meaningful relationships and support vibrant, connected communities....

  • Customer Service Specialist

    2 weeks ago

    Melbourne, Australia AA Appointments Full time

    **CUSTOMER SERVICE SPECIALIST - JAPANESE SPEAKER** **LOCATION: Melbourne VIC** **SALARY PACKAGE: Up to $54K + Super + $$$ Incentives** **ABOUT YOUR NEW EMPLOYER** - Our client is a global organisation with a reputation for providing exceptional service and rewarding their staff - With an increase in business, they are looking for passionate and...

  • Technical Support Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Technically Minded Pty Ltd Full time $60,000 - $80,000 per year

    **Job Title: Technical Support Specialist (Contract)Location: Melbourne, VIC (On-site)Company OverviewFounded in 2001, Technically Minded Pty Ltd has been delivering exceptional IT services to small and medium-sized businesses, households, and educational institutions. Our commitment to quality and reliability has established us as a trusted partner within...

  • Bilingual Sales Representative, RV

    4 days ago

    Melbourne, Victoria, Australia Mobile Power Solutions Full time $70,000 - $107,000 per year

    VictoriaHybridYearly salary: CA$ 70,000 - CA$ 107,000Job DescriptionDometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications. Dometic Mobile Power Solutions offers a comprehensive suite of power solutions tailored for outdoor living. The...

  • Technical Support Specialist

    4 days ago

    Melbourne, Victoria, Australia SprintSuite Full time $60,000 - $90,000 per year

    About SprintSuite SprintSuite is an ERP platform purpose-built for mining and engineering contractors. We simplify complex project management, scheduling, and compliance by connecting field teams and head office in one system. We're growing fast and looking for someone who's passionate about solving problems and improving customer experiences. About the...

  • Classroom Assistant

    1 week ago

    Melbourne, Australia Schools (Government) Full time

    Location: Melbourne | Eastern Metropolitan Job type: Part time / From 28/01/2025 - 19/12/2025 Organisation: Schools (Government) **Salary**: Salary not specified Occupation: Teacher Reference: 1456743 **Location Profile**: Our purpose is for children to achieve their potential in a safe, inclusive, collaborative and stimulating learning community. We...

  • Noc Technical Support Specialist

    6 days ago

    Melbourne, Australia Motorola Solutions Full time

    **Company Overview**: At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the...

  • Customer Support Specialist

    6 days ago

    Melbourne, Victoria, Australia Firmable Full time $60,000 - $80,000 per year

    Customer Support SpecialistAuckland, New Zealand (Hybrid)  Firmable is Australia's definitive B2B database that helps businesses drive smarter decisions and outperform by knowing more about their leads, customers, and candidates than ever before. We're a start-up with strong investor backing and are busy building out a team of smart, innovative, and...

  • Technical Support Specialist

    1 week ago

    Melbourne, Australia Solera Full time

    Technical Support Specialist Who We Are Solera is a global leader in risk and asset management data and software solutions, empowering companies across the automotive and insurance ecosystem with trusted solutions that adhere to the highest standards of data privacy, security, and integrity to support connectivity across the vehicle and property value...