Group Reservations

**Job Number** 23196156

**Job Category** Reservations

**Location** Courtyard Melbourne Flagstaff Gardens, 50 Batman Street, Melbourne, Victoria, Australia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**Courtyard by Marriott Melbourne Flagstaff Gardens** offers a refreshing environment that helps guests stay connected and balanced. Our associates deliver service that comes from the heart as our passion is to help guests follow theirs. Find Your World at **Courtyard by Marriott Melbourne** as a **Group Reservations / Guest Services Supervisor**.

**_Position Summary:_**

**Group Reservations**
- Oversee accuracy of room blocks, reservations, and group market codes.
- Implement Reservations procedures according to Marriott standard.
- Process all reservation requests, changes, and cancellations with different channels.
- Identify guest reservation needs and determine appropriate room type.
- Verify availability of room type and rate.
- Explain guarantee, special rate, and cancellation policies to callers.
- Accommodate and document special requests.
- Follow sales techniques to maximize revenue.
- Input and access data in reservation system.
- Respond to any challenges found for accommodating rooming requests.
- Set-up proper billing accounts according to Finance policies.
- Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual

**Guest Services**
- Oversee service standards whilst identifying and implementing improvement initiatives
- Build and strengthen relationships with existing and new customers to enable future bookings
- Assist guests arriving and departing the hotel through the check in and departure process
- Handle general enquiries, providing service excellence to our experienced travelers
- Be a passionate, forward and inviting leader, providing motivation and support to our front office staff
- Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations

**About You**:

- Experience with OPERA property management system or similar
- Relevant experience in a similar supervisory role
- Working rights in Australia
- Enthusiastic to escalate your career
- Self-motivated, driven and energized in a fast-paced environment
- Armed with smart solutions and a can-do attitude

**Our Benefits**:

- Exclusive associates’ discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International
- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friends.
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.