Trainee Sales Trader

Job Title

Trainee Sales Trader - Mandarin & Cantonese Speaker

**Job Description**:
Role Purpose

Drive financial success of our customers by mastering trading support, providing elite customer service, finding better ways to do things and building strong client relationships. Join us if you're ambitious, analytical and thrive in a dynamic and fast paced environment.

So, who are we?

Hello, we’re IG Group. No, not Instagram - though we're a pretty big deal ourselves. We’re a global, FTSE 250-listed company made up of a collection of progressive fintech brands in the world of online trading and investing. The best part? We’ve snapped up many awards for our top-class platforms, forward-thinking products, and incredible employee experiences.

We believe in financial freedom. And our purpose is to help ambitious people achieve it. Around 400,000 people use our groundbreaking technology and forward-thinking platforms to trade the financial products they know and love.

Did we mention we have offices in 18 countries? Yes, when you join IG Group, you'll have the chance to work across multiple brands, with people all over the world. Join us for an exciting future and let’s innovate together

Your role in the team

As a Trainee, your role will be to help deliver world-class and industry leading support to our global client base. We're looking for people with a passion for providing excellent customer service and who have an interest in learning more about financial markets.

This entry-level role is ideal for recent graduates with strong interpersonal skills seeking work in a fast-paced, challenging and team-focused environment. This role is also suited for anyone who has previous client services experience and thrives on interacting and assisting clients with wide range of queries.

What you’ll do
- Champion the client and bring the client experience to the forefront
- Gain a strong understanding of various financial instruments such as stocks, options, futures, FX, cryptocurrencies, bonds and commodities
- Gain a strong understanding of financial markets, stock exchanges and macro-economic events
- Provide trading expertise on P&L and margin calculations, order types, charges, trade assistance & investigations
- Providing an execution-only phone dealing service (following relevant training) - Answering queries and cross-selling of our products and platforms
- Run daily morning market calls - Resolving trade disputes
- Participating in and running various local and international projects
- Providing clients with technical support with our front-end platforms and chart packages such as MT4, TradingView and ProRealTime

In doing so you'll benefit from exposure to a vibrant, commercially driven environment, with development opportunities encompassing everything from client reactivation and retention, premium client service, trading services specialisms, managerial and dealing roles.

Who we’re looking for

You’re curious about things like the client experience, the rapid developments in tech, and the complex world of fintech regulation. You’re also a confident, creative thinker with a knack for innovating. We know that you know every problem has a solution. Here, you can try new ideas, and lead the way in creating inspiring experiences for our clients and everyone around you. We don’t fit the corporate stereotype. If you want to work for a traditional, suit-and-tie corporate that just gives you a pay cheque at the end of the month, we might not be for you. But, if you have that IG Group energy and you can stand behind what we believe in, let’s raise the bar together.

What you’ll need for this role

What you will need is a genuine interest in working in financial markets, along with motivation levels as impressive as your aptitude for numbers and attention to detail, plus:
Essential background that includes:

- A degree-level education, finance-related preferred
- Fluency in English (written and spoken)
- Cantonese AND Mandarin speaker
- Continuous improvement mindset
- Have drive and ambition for a favourable client outcome
- Drive change and deliver meaningful impact across processes, people and technology
- Interest in client services together with an eagerness to work with clients
- Upbeat and enthusiastic individual
- Able to be part of a team and work collaboratively
- Excellent interpersonal and communication skills
- The ability to work well under pressure
- A logical and analytical approach to problem solving
- Confident to employ basic math's skills, particularly mental arithmetic. Desirable: Experience of working in a client facing role within Financial Services.

How you’ll grow

When you join IG Group, we want you to have more than a job - we want you to have a career. And you can. If you spot an opportunity, we want you to chase it. Stretch yourself, challenge your self-beliefs and go for the things you dream of. With internal and external learning opportunities, and the tools