Front Office Supervisor

7 days ago

Perth, Australia Crown Perth Full time

Front Office Supervisor - Crown Metropol & Promenade Perth

At Crown Perth memorable experiences are created when we work together. As a Front Office Supervisor you will be responsible for supervising the daily operations of the Front Desk while ensuring maximum guest satisfaction and maintaining professional standards. Reporting to the Front Office Manager, you will be responsible for managing the shift ensuring check-in and check-out services are provided to guests and visitors to Crown Metropol and Crown Promenade in accordance with established service standards.

Essential Criteria:

- Hotel operations experience
- Understanding of Hotel Property Management Systems
- Strong computer skills - particularly Microsoft Office Suite
- Demonstrated experience in providing high level service standards and requirements
- Proven display of high commitment to improving Customer Service
- Passionate about inspiring team members and improving/developing their skills
- Ability to liaise with a range of stakeholders
- Strong time management, attention to detail and multitasking skills
- Ability to maintain confidentiality and discretion at all times
- Demonstrated conflict resolution skills

Preferred Criteria:

- Hotel operations experience in a supervisory role
- Experience using OPERA (Hotel Property Management System)

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

**Primary Location***: Perth

**Position Status***: Full Time

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